<tr>
<th>Executive Director / CEO</th>
<td>BDFL Chuck McCown</td>
- <td>(new) Claude Aiken</td>
- <td>(new) Betty Burke (was: Jim Hollis)</td>
+ <td>Claude Aiken</td>
+ <td>no one :(</td>
<td>Chip Pickering</td>
<td>Shirley Bloomfield</td>
<td>Matthew M. Polka</td>
<th>DSL/cable reseller program</th>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
- <td><span class="yes">✔</span></td>
+ <td><span class="maybe">(ending)</span></td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<tr>
<th>HR services (employee health/savings plans)</th>
<td><span class="no">✖</span></td>
- <td><span class="no">✖</span></td>
+ <td><span class="maybe">(starting)</span></td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
<table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
<tr>
-- <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
++ <th align="left" valign="top"><a name="support"><h3>Support Contracts for on-premise implementations</h3></th>
</tr>
<tr>
<td align="left" valign="top">
<tr>
<th><!--<B>Services included</B>--></th>
<!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
++<!--
<th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
<th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
++-->
<th STYLE="background-color: #FFEF04"><B>Gold</B></th>
<th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
<th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
<tr>
<th><!--<B>Services included</B>--></th>
++<!--
<th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
<th>Standard support</th>
++-->
<th>Most popular support level</th>
<th>Large customizations</th>
-- <th STYLE="background-color: #F0F0F0">Extensive customizations</th>
-- <th STYLE="background-color: #F0F0F0">Dedicated developer</th>
++ <th>Extensive customizations</th>
++ <th>Dedicated developer</th>
</tr>
<tr>
<td>Monthly cost</td>
-- <td STYLE="background-color: #EEEEEE"><B>$195</B></td>
-- <td><B>$395</B></td>
-- <td><B>$800</B></td>
-- <td><B>$1600</B></td>
-- <td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
-- <td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
++<!--
++ <td STYLE="background-color: #EEEEEE"><B>$295</B></td>
++ <td><B>$595</B></td>
++-->
++ <td><B>$1200</B></td>
++ <td><B>$2450</B></td>
++ <td><B>$4900</B></td>
++ <td><B>$9900</B></td>
</tr>
<tr>
<td>Upgrades (OS, database and Freeside)</td>
++<!--
<td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
++-->
++ <td><span class="yes">✔</span></td>
++ <td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
++<!--
<td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
<td><span class="smyes">optional</span></td>
++-->
++ <td><span class="smyes">optional</span></td>
++ <td><span class="smyes">optional</span></td>
<td><span class="smyes">optional</span></td>
<td><span class="smyes">optional</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
</tr>
<!--
<tr>
<td>Email support</td>
++<!--
<td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
++-->
++ <td><span class="yes">✔</span></td>
++ <td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
++<!--
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
++-->
++ <td><span class="yes">✔</span></td>
++ <td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)</td>
++<!--
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
++-->
++ <td><span class="yes">✔</span></td>
++ <td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>24/7 emergency support</td>
++<!--
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
++-->
++ <td><span class="yes">✔</span></td>
++ <td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>Private mailing list for large providers</td>
++<!--
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
++-->
++ <td><span class="yes">✔</span></td>
++ <td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>Customization hours per month<br>(with "rollover" for unused time)</td>
++<!--
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
-- <td><span class="smyes">2½ hours</span></td>
-- <td><span class="smyes">8 hours</span></td>
-- <td><span class="smyes">20 hours</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
++ <td><span class="smyes">3 hours</span></td>
++-->
++ <td><span class="smyes">10 hours</span></td>
++ <td><span class="smyes">26 hours</span></td>
++ <td><span class="smyes">60 hours</span></td>
++ <td><span class="smyes">128 hours</span></td>
</tr>
<!-- we still do this for gold+, just trying to make the feature list more
<tr>
<td>Direct access to all developers and staff</td>
++<!--
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
++-->
<td><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
++ <td><span class="yes">✔</span></td>
++ <td><span class="yes">✔</span></td>
</tr>
<tr>
<td>Lead role in defining product roadmap</td>
++<!--
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
++-->
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
++ <td><span class="yes">✔</span></td>
++ <td><span class="yes">✔</span></td>
</tr>
<tr>
<td>Dedicated senior developer</td>
++<!--
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
++-->
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="no">✖</span></td>
-- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
++ <td><span class="no">✖</span></td>
++ <td><span class="yes">✔</span></td>
</tr>
<!--
<tr>
<td>Discount on additional work<br>(consulting or customizations)</td>
++<!--
<td STYLE="background-color: #EEEEEE"><B>10%</B></td>
<td><B>15%</B></td>
-- <td><B>25%</B></td>
++-->
++ <td><B>20%</B></td>
<td><B>30%</B></td>
-- <td STYLE="background-color: #F0F0F0"><B>40%</B></td>
-- <td STYLE="background-color: #F0F0F0"><B>50%</B></td>
++ <td><B>40%</B></td>
++ <td><B>50%</B></td>
</tr>
</table>
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
-<title>WISPA Member Billing Software Comparison 2019</title>
+<title>WISPA Member Billing Software Comparison 2020</title>
{ include('elements/header.html'); }
<div id="content1">
- <h6>WISPA Member Billing Software Comparison 2019</h6>
+ <h6>WISPA Member Billing Software Comparison 2020</h6>
<p align="left">I put together a concise comparison highlighting the differences between different billing systems. I tried hard not to make a useless advertisement with a long list of features, but rather a digestable, fair comparison of relevant information about the competition.
-<p align="left">Of course I hope you'll consider <a href="http://freeside.biz/">Freeside</a>, but I know we're not the right fit for everyone. These eleven vendors support WISPA through association membership and trade show sponsorshop. Please consider supporting vendors who support our industry.
+<p align="left">Of course I hope you'll consider <a href="http://freeside.biz/">Freeside</a>, but I know we're not the right fit for everyone. These nine vendors support WISPA through association membership and trade show sponsorshop. Please consider supporting vendors who support our industry.
<p align="left">I hope this helps you find the right billing vendor for you!
<tr>
<td></td>
- <td><a href="http://freeside.biz/"><img src="imgs/small-logo.png" alt="Freeside" width=184></a></td>
- <td><img src="http://www.wavonline.com/core/media/media.nl?id=3396437&c=4148527&h=68c8da7d49b7c32cd33c" width=130 alt="Azotel"></a></td>
+ <td><a href="http://freeside.biz/"><img src="imgs/big-logo.png" alt="Freeside" width=170></a></td>
+ <td><img src="https://www.wavonline.com/core/media/media.nl?id=3396437&c=4148527&h=68c8da7d49b7c32cd33c" width=130 alt="Azotel"></a></td>
<td><img src="https://www.billmax.com/wp-content/uploads/2019/03/billmax_logo.jpg" width=130 alt="Billmax"></a></td>
<td><img src="http://www.directlinkadmin.com/img/logo.png" width=130 alt="DirectLink Admin"></a></td>
- <td><img src="http://site2.ispbilling.com/wp-content/uploads/2013/04/platypus_logo_250x77.jpg" width=130 alt="Platypus"></a></td>
- <td><img src="http://www.wispa.org/Portals/37/ContactImages/8978.png" width=130 alt="Powercode"></a></td>
- <td><img src="http://www.wispa.org/Portals/37/ContactImages/8952.png" width=130 alt="Sonar"></a></td>
- <td><img src="https://splynx.com/wp-content/uploads/2016/01/Logo_site-3.png" width=130 alt="Splynx"></a></td>
- <td><img src="https://static.wixstatic.com/media/401807_734fa8d8fc734cc08bbbe575ff5aa3c1~mv2.png/v1/fill/w_281,h_48,al_c,usm_0.66_1.00_0.01/FibersmithSuite_FINAL-01.png" width=130 alt="Vision by Fibersmith"><br>Vision</a></td>
- <td><img src="https://d1a309rwthnrm3.cloudfront.net/wp-content/uploads/2014/01/04183021/visp.png" width=130 alt="VISP"></a></td>
+ <td><img src="\1chttps://static.wixstatic.com/media/0efe23_72af937a5e054405ac6996764862672a~mv2.png/v1/fill/w_490,h_126,al_c,q_85,usm_0.66_1.00_0.01/FibersmithSuite_FINAL-04.webp" width=130 alt="Fibersmith Vision"></a></td>
+ <td><img src="https://149367252.v2.pressablecdn.com/wp-content/uploads/2013/04/platypus_logo_250x77.jpg" width=130 alt="Platypus"></a></td>
+ <td><img src="https://powercode.com/wp-content/uploads/2017/01/PowercodeLogo-e1484094083135.png" width=130 alt="Powercode"></a></td>
+ <td><img src="https://sonar.community/uploads/default/original/1X/c35bf221aa51dd0f7dec4485a25364842f1d455e.png" width=130 alt="Sonar"></a></td>
+ <td><img src="https://visp.net/wp-content/uploads/2019/05/visp-logo-small.png" width=130 alt="VISP"></a></td>
</tr>
<tr>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
- <td><span class="yes">✔</span></td>
</tr>
-<!--
+<!-- someday there will be trade shows again
<tr>
- <th>Exhibiting at <a href="http://www.wispa.org/Events/WISPAmerica">WISPAmerica 2018</a></th>
- <td><span class="yes">✔</span><br>Booth #512</td>
+ <th>Exhibiting at <a href="http://www.wispa.org/Events/WISPAPALOOZA-2018">WISPAmerica 2018</a></th>
+ <td><span class="maybe">✔</span><br>Booth #???</td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
- <td><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
<td><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
</tr>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
<td><span class="maybe">new/preliminary</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
</tr>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
- <td><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
<td><span class="no">✖</span></td>
</tr>
<td>Hosted</td>
<td>Premise</td>
<td>Premise</td>
- <td>Premise</td>
<td>Hosted</td>
+ <td>Premise</td>
+ <td>Premise?</td>
<td>Hosted</td>
</tr>
<td>Web</td>
<td>Web</td>
<td>Web</td>
+ <td>Web</td>
+ <td>Web</td>
</tr>
-->
<td>Proprietary</td>
<td>Proprietary</td>
<td>Proprietary</td>
- <td>Proprietary</td>
</tr>
<tr>
<td>?/customer/month</td>
<td>$0.15-$0.20/customer/month</td>
<td>$0.50/customer/month</td>
- <td>?/customer/month</td>
<td>100 customers free, then $0.05-$0.70/customer/month</td>
<td>$0.63-$1.40/customer/month</td>
<td>$0.50-$1.25/customer/month</td>
+ <td>$0.15-$0.50/customer/month</td>
+ <td>?/customer/month</td>
<td>$0.90-$1.30/customer/month</td>
</tr>
<td>$18,000 (one-time, not monthly)</td>
<td>$199</td>
<td>$500</td>
+ <td>?</td>
<td>$170 <!-- ($167 Platypus + $3 Windows 10 license amortized over 36 months) --></td>
<td>$1330</td>
<td>$1250</td>
+ <td>$500</td>
+ <td>?</td>
<td>$1300</td>
</tr>
<td>?</td>
<td>c. $600</td>
<td>$1750</td>
+ <td>?</td>
<td>$368 <!-- ($314 Platypus + $54 Windows 2012 server & SQL server 2014 Standard w/10 CALs, amortized over 36 months) --></td>
<td>$3920</td>
+ <td>$1500</td>
<td>$4375</td>
+ <td>?</td>
<td>$3150</td>
</tr>
<td>?</td>
<td>?</td>
<td>$5000</td>
- <td>?</td>
<td>$641 <!--($472 Platypus + $169 Windows 2012 server & SQL server 2014 Standard w/25 CALS, amortized over 36 months) --></td>
<td>$11,250</td>
<td>$9,100</td>
+ <td>$3,600</td>
+ <td>?</td>
<td>$9,000</td>
</tr>
<td>?</td>
<td>?</td>
<td>?</td>
- <td>$50,000</td>
- <td>?</td>
<td>?</td>
<td>$66.250</td>
+ <td>?</td>
+ <td>?</td>
<td>$90,000</td>
</tr>
<tr>
<th>Ongoing development</th>
- <td>Active (new major version 2016)</td>
+ <td>Active</td>
+ <td>Active</td>
<td>Active</td>
<td>Active</td>
<td>Active (new product)</td>
<td>Minimal</td>
<td>Active</td>
- <td>Active (new product)</td>
- <td>Active (new product)</td>
- <td>Active (new product)</td>
+ <td>Active</td>
<td>Active</td>
</tr>
<td>Small</td>
<td>Large</td>
<td>Small</td>
+ <td>Small?</td>
<td>New product</td>
<td>Large</td>
- <td>Large</td>
+ <td>New product</td>
+ <td>New product</td>
<td>New product</td>
<td>Medium?</td>
</tr>
<td>Ireland (sold through US distributors)</td>
<td>US</td>
<td>US</td>
- <td>Canada (Platypus in US)</td>
- <td>US</td>
<td>US</td>
- <td>Czech Republic / Kenya / US</td>
+ <td>Canada (Platypus in US)</td>
<td>US</td>
+ <td>Canada</td>
<td>Philippines / Hong Kong</td>
</tr>
<td>Billing software</td>
<td>Billing software</td>
<td>Billing and geologic software</td>
- <td>Billing software</td>
+ <td>MDU ISP (VideoDirect)</td>
+ <td>Fiber consulting</td>
<td>Domain names, mobile phone service (OpenSRS, Ting, Tucows)</td>
<td>WISP (Bertram wireless)</td>
<td>Billing software</td>
+ <td>Billing software</td>
+ <td>Fiber consulting, billing software</td>
<td>Billing software, managed ISP services (call center, email/web hosting)</td>
</tr>
<td>Small</td>
<td>Tiny</td>
<td>Tiny</td>
- <td>Small</td>
<td>Medium</td>
<td>Large</td>
<td>Small</td>
<td>Medium</td>
+ <td>Small</td>
+ <td>Medium</td>
</tr>
<tr>
<td>2010<!--2005 (2010 USA)--></td>
<td>1997</td>
<td>2015</td>
+ <td>2019</td>
<td>1996</td>
<td>2003</td>
<td>2015</td>
+ <td>2015</td>
+ <td>2019</td>
<td>1996</td>
</tr>
<td>Simple hosted system for small WISPs, almost like a franchise</td>
<td>Old ISP system, dormant for years, revived in 2012</td>
<td>New system with MDU features</td>
+ <td>New, fiber-focused system from long-time fiber consultants Fibersmith</td>
<td>Windows client/server application; limited web interface. Can print and mail your invoices.</td>
<td>Humongous trade show booths. Glassdoor horror stories.</td>
- <td>Ex-Powercode team, rapid development, acquired WISPMon in September 2017</td>
- <td>Up-and-coming new system with lots of international customers</td>
- <td>New, fiber-focused system from respected consultants FiberSmith</td>
+ <td>Ex-Powercode team, rapid development, acquired WISPMon in 2017</td>
<td>Can also host your email and answer your support calls</td>
</tr>
</table>
<br>
- Last updated Apr 26th, 2018 | <a href="http://freeside.biz/gitlist/www.git/commits/master/wispa-billing-vendors.html">Revision history</a>
-Last updated May 8th, 2019 | <a href="http://freeside.biz/gitlist/www.git/commits/master/wispa-billing-vendors.html">Revision history</a>
++Last updated May 20th, 2020 | <a href="http://freeside.biz/gitlist/www.git/commits/master/wispa-billing-vendors.html">Revision history</a>
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