3 <title>ISP Billing, VoIP Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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19 <h6>We're exhibiting!</h6>
30 <a href="http://www.asterisk-world.com/east" target="_blank"><img src="aw-logo.png" border=0 align="center" alt="Asterisk World / ITExpo" width=180></a>
34 <h6> ITExpo / Asterisk World</h6>
36 <h4>Feb 14-16, 2018</h4>
37 <h4>Fort Lauderdale, FL</h4>
48 <a href="http://www.netsapiens.com/UGM" target="_blank"><img src="netsapiens.png" border=0 align="center" alt="NetSapiens"></a>
52 <h6> NetSapiens UGM</h6>
53 <h4>Feb 27-Mar 1, 2018</h4>
54 <h4>San Diego, CA</h4>
65 <a href="http://www.wispa.org/Events/WISPAmerica" target="_blank"><img src="wispamerica2018.png" width=180 border=0 align="center" alt="WISPAmerica"></a>
69 <h6> WISPAmerica</h6>
71 <h4>Mar 6-8, 2018</h4>
72 <h4>Birmingham, AL</h4>
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89 <h2>Freeside News...</h2></td>
90 <td width="9" height="20"> </td>
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98 <td width="115" align="right" valign="top"><b>Aug XX 2017:</b></td>
99 <td width="*"><a href="/blog/2017/08/freeside-4-3-released/">4.3 released</a></td>
102 <tr align="left" valign="top">
103 <td width="115" align="right" valign="top"><b>Feb 7 2018:</b></td>
104 <td width="*">Exhibited at <a href="http://www.fispalive.com/">FISPA Live</a></td>
107 <tr align="left" valign="top">
108 <td width="115" align="right" valign="top"><b>Oct 10‑12 2017:</b></td>
109 <td width="*">Exhibited at <a href="http://www.wispa.org/Events/WISPAPALOOZA">WISPAPalooza</a></td>
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113 <td width="115" align="right" valign="top"><b>Oct 4-5 2017:</b></td>
114 <td width="*">Exhibited at <a href="http://www.asterisk.org/community/astricon-user-conference">AstriCon</a></td>
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118 <td width="115" align="right" valign="top"><b>Aug 8-10 2017:</b></td>
119 <td width="*">Exhibited at <a href="http://www.cluecon.com/">ClueCon</a></td>
122 <tr align="left" valign="top">
123 <td width="115" align="right" valign="top"><b>May 11 2017:</b></td>
124 <td width="*"><a href="/blog/2017/05/freeside-3-92-released/">3.92 released</a></td>
127 <tr align="left" valign="top">
128 <td width="115" align="right" valign="top"><b>May 2-4 2017:</b></td>
129 <td width="*">Exhibited at <a href="http://www.bbcmag.com/2017s/">Broadband Communities</a></td>
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133 <td width="115" align="right" valign="top"><b>Mar 19 2017:</b></td>
134 <td width="*"><a href="/blog/2017/03/freeside-4-2-released/">4.2 released</a></td>
137 <tr align="left" valign="top">
138 <td width="115" align="right" valign="top"><b>Mar 14‑16 2017:</b></td>
139 <td width="*">Exhibited at <a href="http://www.wispa.org/Events/WISPAmerica">WISPAmerica</a></td>
142 <tr align="left" valign="top">
143 <td width="115" align="right" valign="top"><b>Mar 1-3 2017:</b></td>
144 <td width="*">Exhibited at <a href="http://www.netsapiens.com/ugm17/">NetSapiens UGM</a></td>
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161 <h4>Freeside offers business solutions:</h4>
162 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
164 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
166 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
168 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
170 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
179 <!-- <img src="imgs/freedom.gif" alt=" "> -->
183 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
184 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
185 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
186 software for their automation needs.<br>
188 For complete, easy deployment and maintenance, Freeside is available on
189 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
192 <b>Freeside's 100% web-based</b> user interface requires no
193 client installation of any kind. Comprehensive customer <b></b>self-care
194 and reseller interfaces empower your customers and resellers, and reduce
195 your staffing costs.<b></b><b></b></p>
198 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
200 <h6>KEY FEATURES</h6>
202 <h4><b></b>BILLING</h4>
204 <ul class="indented">
205 <li> Flexible pricing and rating plans including anniversary billing,
206 pro-rating, usage based billing and more. Plug-in system allows easy
207 addition of new pricing plans. </li>
208 <li> VoIP rating and billing, including DID inventory, rate plans, free
209 minutes, caps, and 800# billing.</li>
210 <li> Internal taxation system or integrate with tax rating services from SureTax, Avalara, or Compliance Solutions.
211 <li> Real-time credit card and electronic check processing with all major
212 processing gateways. Email, fax, printed and online invoicing.</div> </li>
215 <ul class="indented">
216 <li> Complete, integrated trouble ticketing system included, based on
217 Request Tracker from Best Practical Solutions </li>
218 <li> Auto-responds to customer email, assigns a ticket number and allows
219 your staff to track requests collaboratively </li>
220 <li> Multiple queues, custom fields, templates, ticket associations, templates,
221 customizable workflow, and more. </li>
223 <h4>NETWORK MONITORING</h4>
224 <ul class="indented">
225 <li> Complete, integrated network monitoring system included, based on
226 Torrus from K-Open GmbH</li>
227 <li>SNMP discovery, collection and graphing</li>
228 <li>95th percentile and volume billing</li>
231 <h4>CUSTOMER SERVICE</h4>
232 <ul class="indented">
233 <li>Online signup page with immediate credit card authorization and provisioning.</li>
234 <li>Customer self-care including invoice viewing, one-time and recurring
235 payments, adding and removing services, and password changes. </li>
236 <li>Simple API available to write your own self-service pages or applications.</li>
239 <ul class="indented">
240 <li>Unlimited resellers with branded invoices, individual pricing and
241 payment gateways.</li>
242 <li>Virtualized reseller access allows resellers access to only their
244 <li>Flexible, fine-grained access control<br>
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259 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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262 <h5>Please support network neutrality</h5>
263 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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