1 package FS::part_export::rt_ticket;
3 use vars qw(@ISA %info);
6 use FS::Record qw(qsearch qsearchs);
10 @ISA = qw(FS::part_export);
14 my %template_select = (
20 option_values => sub {
21 %templates = (0 => '',
22 map { $_->msgnum, $_->msgname }
23 qsearch({ table => 'msg_template',
25 order_by => 'ORDER BY msgnum ASC'
28 sort keys (%templates);
38 option_values => sub {
39 %queues = (0 => '', FS::TicketSystem->queues());
40 sort {$queues{$a} cmp $queues{$b}} keys %queues;
44 tie my %options, 'Tie::IxHash', (
49 <TR><TH></TH><TH>Queue</TH><TH>Template</TH></TR>
50 <TR><TD>New service</TD><TD>',
54 'insert_template' => {
62 <TR><TD>Delete</TD><TD>',
66 'delete_template' => {
74 <TR><TD>Modify</TD><TD>',
78 'replace_template' => {
86 <TR><TD>Suspend</TD><TD>',
90 'suspend_template' => {
96 'unsuspend_queue' => {
98 <TR><TD>Unsuspend</TD><TD>',
102 'unsuspend_template' => {
111 label => 'Requestor',
113 option_label => sub {
115 'Template From: address',
116 'Customer\'s invoice address',
120 option_values => sub { (0, 1) },
125 'svc' => [qw( svc_acct )], #others?
127 'Create an RT ticket',
128 'options' => \%options,
131 Create a ticket in RT. The subject and body of the ticket
132 will be generated from a message template.
137 my( $self, $action, $svc ) = (shift, shift, shift);
138 my $msgnum = $self->option($action.'_template');
141 my $queue = $self->option($action.'_queue');
144 my $msg_template = FS::msg_template->by_key($msgnum);
145 return "Template $msgnum not found\n" if !$msg_template;
147 my $cust_pkg = $svc->cust_svc->cust_pkg;
148 my $cust_main = $svc->cust_svc->cust_pkg->cust_main if $cust_pkg;
149 my $custnum = $cust_main->custnum if $cust_main;
150 my $svcnum = $svc->svcnum if $action ne 'delete';
153 if ( $action eq 'replace' ) {
155 %msg = $msg_template->prepare(
156 'cust_main' => $cust_main,
157 'object' => [ $svc, $old ],
162 %msg = $msg_template->prepare(
163 'cust_main' => $cust_main,
167 my $requestor = $msg{'from'};
168 $requestor = [ $cust_main->invoicing_list_emailonly ]
169 if $cust_main and $self->option('requestor') == 1;
171 my $err_or_ticket = FS::TicketSystem->create_ticket(
172 '', #session should already exist
174 'subject' => $msg{'subject'},
175 'requestor' => $requestor,
176 'message' => $msg{'html_body'},
177 'mime_type' => 'text/html',
178 'custnum' => $custnum,
181 if( ref($err_or_ticket) ) {
185 return $err_or_ticket;
190 my($self, $svc) = (shift, shift);
191 $self->_export_ticket('insert', $svc);
194 sub _export_replace {
195 my($self, $new, $old) = (shift, shift, shift);
196 $self->_export_ticket('replace', $new, $old);
200 my($self, $svc) = (shift, shift);
201 $self->_export_ticket('delete', $svc);
204 sub _export_suspend {
205 my($self, $svc) = (shift, shift);
206 $self->_export_ticket('suspend', $svc);
209 sub _export_unsuspend {
210 my($self, $svc) = (shift, shift);
211 $self->_export_ticket('unsuspend', $svc);