1 package FS::TicketSystem::RT_Internal;
4 use vars qw( @ISA $DEBUG $me );
8 use FS::CGI qw(popurl);
9 use FS::TicketSystem::RT_Libs;
12 @ISA = qw( FS::TicketSystem::RT_Libs );
15 $me = '[FS::TicketSystem::RT_Internal]';
17 sub sql_num_customer_tickets {
18 "( select count(*) from tickets
19 join links on ( tickets.id = links.localbase )
20 where ( status = 'new' or status = 'open' or status = 'stalled' )
21 and target = 'freeside://freeside/cust_main/' || custnum
27 if ( $RT::URI::freeside::URL ) {
28 $RT::URI::freeside::URL. '/rt/';
30 'http://you_need_to_set_RT_URI_freeside_URL_in_SiteConfig.pm/';
35 #ShowConfigTab ModifySelf
37 my( $self, $session, $right ) = @_;
39 #return '' unless $conf->config('ticket_system');
40 return '' unless FS::Conf->new->config('ticket_system');
42 $session = $self->session($session);
44 #warn "$me access_right: CurrentUser ". $session->{'CurrentUser'}. ":\n".
45 # ( $DEBUG>1 ? Dumper($session->{'CurrentUser'}) : '' )
48 $session->{'CurrentUser'}->HasRight( Right => $right,
49 Object => $RT::System );
53 my( $self, $session ) = @_;
55 if ( $session && $session->{'Current_User'} ) {
56 warn "$me session: using existing session and CurrentUser: \n".
57 Dumper($session->{'CurrentUser'})
60 warn "$me session: loading session and CurrentUser\n" if $DEBUG > 1;
61 $session = $self->_web_external_auth($session);
70 warn "$me init: loading RT libraries\n" if $DEBUG;
72 use lib ( "/opt/rt3/local/lib", "/opt/rt3/lib" );
74 #it looks like the rest are taken care of these days in RT::InitClasses
76 #use RT::Transactions;
81 #use RT::ScripActions;
82 #use RT::ScripConditions;
85 #use RT::GroupMembers;
86 #use RT::CustomFields;
87 #use RT::CustomFieldValues;
88 #use RT::ObjectCustomFieldValues;
90 #for web external auth...
91 use RT::Interface::Web;
95 warn "$me init: loading RT config\n" if $DEBUG;
98 eval 'RT::LoadConfig();';
102 warn "$me init: initializing RT\n" if $DEBUG;
105 eval 'RT::Init("NoSignalHandlers"=>1);';
109 warn "$me init: complete" if $DEBUG;
112 =item create_ticket SESSION_HASHREF, OPTION => VALUE ...
114 Class method. Creates a ticket. If there is an error, returns the scalar
115 error, otherwise returns the newly created RT::Ticket object.
117 Accepts the following options:
131 Requestor email address or arrayref of addresses
135 Cc: email address or arrayref of addresses
143 Customer number (see L<FS::cust_main>) to associate with ticket.
147 Service number (see L<FS::cust_svc>) to associate with ticket. Will also
148 associate the customer who has this service (unless the service is unlinked).
155 my($self, $session, %param) = @_;
157 $session = $self->session($session);
159 my $Queue = RT::Queue->new($session->{'CurrentUser'});
160 $Queue->Load( $param{'queue'} );
162 my $req = ref($param{'requestor'})
163 ? $param{'requestor'}
164 : ( $param{'requestor'} ? [ $param{'requestor'} ] : [] );
166 my $cc = ref($param{'cc'})
168 : ( $param{'cc'} ? [ $param{'cc'} ] : [] );
170 my $mimeobj = MIME::Entity->build(
171 'Data' => $param{'message'},
172 'Type' => 'text/plain',
176 'Queue' => $Queue->Id,
177 'Subject' => $param{'subject'},
180 'MIMEObj' => $mimeobj,
182 warn Dumper(\%ticket) if $DEBUG > 1;
184 my $Ticket = RT::Ticket->new($session->{'CurrentUser'});
185 my( $id, $Transaction, $ErrStr );
188 ( $id, $Transaction, $ErrStr ) = $Ticket->Create( %ticket );
190 return $ErrStr if $id == 0;
192 warn "ticket got id $id\n" if $DEBUG;
194 #XXX check errors adding custnum/svcnum links (put it in a transaction)...
195 # but we do already know they're good
197 if ( $param{'custnum'} ) {
198 my( $val, $msg ) = $Ticket->_AddLink(
199 'Type' => 'MemberOf',
200 'Target' => 'freeside://freeside/cust_main/'. $param{'custnum'},
204 if ( $param{'svcnum'} ) {
205 my( $val, $msg ) = $Ticket->_AddLink(
206 'Type' => 'MemberOf',
207 'Target' => 'freeside://freeside/cust_svc/'. $param{'svcnum'},
214 #shameless false laziness w/RT::Interface::Web::AttemptExternalAuth
215 # to get logged into RT from afar
216 sub _web_external_auth {
217 my( $self, $session ) = @_;
219 my $user = $FS::CurrentUser::CurrentUser->username;
222 $session->{'CurrentUser'} = RT::CurrentUser->new();
224 warn "$me _web_external_auth loading RT user for $user\n"
227 $session->{'CurrentUser'}->Load($user);
229 if ( ! $session->{'CurrentUser'}->Id() ) {
231 # Create users on-the-fly
233 warn "can't load RT user for $user; auto-creating\n"
236 my $UserObj = RT::User->new( RT::CurrentUser->new('RT_System') );
238 my ( $val, $msg ) = $UserObj->Create(
239 %{ ref($RT::AutoCreate) ? $RT::AutoCreate : {} },
246 # now get user specific information, to better create our user.
248 = RT::Interface::Web::WebExternalAutoInfo($user);
250 # set the attributes that have been defined.
251 # FIXME: this is a horrible kludge. I'm sure there's something cleaner
252 foreach my $attribute (
254 'Signature', 'EmailAddress',
255 'PagerEmailAddress', 'FreeformContactInfo',
256 'Organization', 'Disabled',
257 'Privileged', 'RealName',
259 'EmailEncoding', 'WebEncoding',
260 'ExternalContactInfoId', 'ContactInfoSystem',
261 'ExternalAuthId', 'Gecos',
262 'HomePhone', 'WorkPhone',
263 'MobilePhone', 'PagerPhone',
264 'Address1', 'Address2',
270 #$m->comp( '/Elements/Callback', %ARGS,
271 # _CallbackName => 'NewUser' );
273 my $method = "Set$attribute";
274 $UserObj->$method( $new_user_info->{$attribute} )
275 if ( defined $new_user_info->{$attribute} );
277 $session->{'CurrentUser'}->Load($user);
281 # we failed to successfully create the user. abort abort abort.
282 delete $session->{'CurrentUser'};
284 die "can't auto-create RT user"; #an error message would be nice :/
285 #$m->abort() unless $RT::WebFallbackToInternalAuth;
286 #$m->comp( '/Elements/Login', %ARGS,
287 # Error => loc( 'Cannot create user: [_1]', $msg ) );
291 unless ( $session->{'CurrentUser'}->Id() ) {
292 delete $session->{'CurrentUser'};
294 die "can't auto-create RT user";
297 #if ($RT::WebExternalOnly) {
298 # $m->comp( '/Elements/Login', %ARGS,
299 # Error => loc('You are not an authorized user') );