1 package FS::TicketSystem;
4 use vars qw( $conf $system $AUTOLOAD );
6 use FS::UID qw( dbh driver_name );
8 FS::UID->install_callback( sub {
10 $system = $conf->config('ticket_system');
19 my $conf = new FS::Conf;
20 die "FS::TicketSystem::$AUTOLOAD called, but no ticket system configured\n"
23 eval "use FS::TicketSystem::$system;";
31 return if !defined($system) || $system ne 'RT_Internal';
32 my ($class, %opts) = @_;
34 # go ahead and use the RT API for this
36 FS::TicketSystem->init;
37 my $session = FS::TicketSystem->session();
38 my $CurrentUser = $session->{'CurrentUser'}
39 or die 'freeside-upgrade must run as a valid RT user';
41 # CustomFieldChange scrip condition
42 my $ScripCondition = RT::ScripCondition->new($CurrentUser);
43 $ScripCondition->LoadByCols('ExecModule' => 'CustomFieldChange');
44 if (!defined($ScripCondition->Id)) {
45 my ($val, $msg) = $ScripCondition->Create(
46 'Name' => 'On Custom Field Change',
47 'Description' => 'When a custom field is changed to some value',
48 'ExecModule' => 'CustomFieldChange',
49 'ApplicableTransTypes' => 'Any',
54 # SetPriority scrip action
55 my $ScripAction = RT::ScripAction->new($CurrentUser);
56 $ScripAction->LoadByCols('ExecModule' => 'SetPriority');
57 if (!defined($ScripAction->Id)) {
58 my ($val, $msg) = $ScripAction->Create(
59 'Name' => 'Set Priority',
60 'Description' => 'Set ticket priority',
61 'ExecModule' => 'SetPriority',
67 # EscalateQueue custom field and friends
68 my $CF = RT::CustomField->new($CurrentUser);
69 $CF->Load('EscalateQueue');
70 if (!defined($CF->Id)) {
71 my ($val, $msg) = $CF->Create(
72 'Name' => 'EscalateQueue',
75 'LookupType' => 'RT::Queue',
76 'Description' => 'Escalate to Queue',
77 'ValuesClass' => 'RT::CustomFieldValues::Queues', #magic!
80 my $OCF = RT::ObjectCustomField->new($CurrentUser);
81 ($val, $msg) = $OCF->Create(
82 'CustomField' => $CF->Id,
88 # Create any missing scrips
89 our (@Groups, @Users, @ACL, @Queues, @ScripActions, @ScripConditions,
90 @Templates, @CustomFields, @Scrips, @Attributes, @Initial, @Final);
91 my $datafile = '%%%RT_PATH%%%/etc/initialdata';
92 eval { require $datafile };
94 warn "Couldn't load RT data from '$datafile': $@\n(skipping)\n";
98 my $search = RT::ScripConditions->new($CurrentUser);
100 my %condition = map { lc($_->Name), $_->Id } @{ $search->ItemsArrayRef };
102 $search = RT::ScripActions->new($CurrentUser);
104 my %action = map { lc($_->Name), $_->Id } @{ $search->ItemsArrayRef };
106 $search = RT::Templates->new($CurrentUser);
108 my %template = map { lc($_->Name), $_->Id } @{ $search->ItemsArrayRef };
110 my $Scrip = RT::Scrip->new($CurrentUser);
111 foreach my $s ( @Scrips ) {
112 my $desc = $s->{'Description'};
113 my ($c, $a, $t) = map lc,
114 @{ $s }{'ScripCondition', 'ScripAction', 'Template'};
115 if ( !$condition{$c} ) {
116 warn "ScripCondition '$c' not found.\n";
119 if ( !$action{$a} ) {
120 warn "ScripAction '$a' not found.\n";
123 if ( !$template{$t} ) {
124 warn "Template '$t' not found.\n";
128 ScripCondition => $condition{$c},
129 ScripAction => $action{$a},
130 Template => $template{$t},
133 $Scrip->LoadByCols(%param);
134 if (!defined($Scrip->Id)) {
135 my ($val, $msg) = $Scrip->Create(%param, Description => $desc);