<div dir="ltr">Hi Erreu,<div class="gmail_extra"><br><div class="gmail_quote">On Sun, Jan 29, 2017 at 2:23 PM, Erreu Gedmon <span dir="ltr"><<a href="mailto:eg@keyway.net" target="_blank">eg@keyway.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div bgcolor="#FFFFFF">
<p>I'm a little confused. Some of these are listed right on the main
page of the website, <a class="gmail-m_1347419685684688148moz-txt-link-freetext" href="http://www.freeside.biz" target="_blank">http://www.freeside.biz</a> . <br></p></div></blockquote><div><br></div><div>As you say, some of them, but not all (if you imply that all the features I inquired for are available on Freeside). At this point we are evaluating several different products so I haven't had the time to really dig into the demo. </div><div><br></div><div>This morning I had some time to play with the backoffice demo and answered some of my questions, like lead management, called Prospects on Freeside, spanish localization, and the Operator portal could be the appointments calendar on Freeside, good. But there are others that aren't that obvious from reading the feature page or the documentation. Maybe I didn't explain my self enough:</div><div><br></div><div>* Contract management, here I mean the management of customer contracts with signing to avoid using paper.</div><div>* Hardware inventory, be able to centralize all of the ISP hardware (routers, settop boxes,towers, antennas, radios, etc)</div><div>* support of different hardware types, like ftth, this one is related to the previous one. Looking at the demo I found something called "Hardware types", but I'm not sure how to use it, it seems to be a tool to describe the different types of hardware you will be using ?</div><div>* Automatic deactivation of customer account for late payments, if the user doesn't pay or go over his plan rates, automatically suspend their account. Does this has to be integrated with a Radius server ?<br></div><div>* Documentation on Integration of 3rd party systems, for example, we have a lot of experience with OTRS[1] as our ticket system and consider that is more feature rich than RT, so it would be nice to know what would be needed to use it instead of RT. Also as OTRS can be used as a hardware inventory manager I could use it for that task too if Freeside can't.</div><div>* Providers on the cloud, so far the only one I can find is the one listed on the website[2]<br></div><div><br></div><div>I will continue to explore the demo but I hope someone can answer these general questions about Freeside features. We are a small team and some of us don't have much experience on this field and are learning along the way, so please excuse me if I do questions that maybe look stupid or vague.</div><div> </div><div>[1] <a href="http://www.otrs.com">http://www.otrs.com</a></div><div>[2] <a href="http://freeside.biz/freeside/hosting.html">http://freeside.biz/freeside/hosting.html</a></div><div><br></div><div><br></div><div>Cheers,</div><div><br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div bgcolor="#FFFFFF"><p>
</p>
<p>KEY FEATURES<br>
BILLING<br>
<br>
   Flexible pricing and rating plans including anniversary
billing, pro-rating, usage based billing and more. Plug-in system
allows easy addition of new pricing plans.<br>
   VoIP rating and billing, including DID inventory, rate plans,
free minutes, caps, and 800# billing.<br>
   Real-time credit card and electronic check processing with all
major processing gateways. Email, fax, printed and online
invoicing.<br>
<br>
TICKETING<br>
<br>
   Complete, integrated trouble ticketing system included, based
on Request Tracker from Best Practical Solutions<br>
   Auto-responds to customer email, assigns a ticket number and
allows your staff to track requests collaboratively<br>
   Multiple queues, custom fields, templates, ticket
associations, templates, customizable workflow, and more.<br>
<br>
NETWORK MONITORING<br>
<br>
   Complete, integrated network monitoring system included, based
on Torrus from K-Open GmbH<br>
   SNMP discovery, collection and graphing<br>
   95th percentile and volume billing<br>
<br>
CUSTOMER SERVICE<br>
<br>
   Online signup page with immediate credit card authorization
and provisioning.<br>
   Customer self-care including invoice viewing, one-time and
recurring payments, adding and removing services, and password
changes.<br>
   Simple API available to write your own self-service pages or
applications.<br>
<br>
RESELLERS<br>
<br>
   Unlimited resellers with branded invoices, individual pricing
and payment gateways.<br>
   Virtualized reseller access allows resellers access to only
their own customers.<br>
   Flexible, fine-grained access control<br>
</p>
<p>Are you asking because you couldn't determine the answer after
looking at the demo? <a class="gmail-m_1347419685684688148moz-txt-link-freetext" href="http://www.freeside.biz/freeside/demo.html" target="_blank">http://www.freeside.biz/<wbr>freeside/demo.html</a><br>
</p>
<pre class="gmail-m_1347419685684688148moz-signature" cols="0">Erreu Gedmon
--
"You see persons and things not as they are but as you are."
-- Anthony De Mello</pre><div><div class="gmail-h5">
<div class="gmail-m_1347419685684688148moz-cite-prefix">On 01/26/2017 01:23 PM, Juan Luis
Baptiste wrote:<br>
</div>
</div></div><blockquote type="cite"><div><div class="gmail-h5">
<div dir="ltr"><span style="font-family:monospace"><span style="color:rgb(0,0,0)">Hi,
</span><br>
<br>
I'm a new user here, I'll be working on a small rural ISP on
Argentina. Currently we use an in-house developed platform to
handle everything related to the business, but it's starting
to sh<br>
ow its age and will not be able to scale, so we started
looking for a replacement, and among our search we found
freeside. I have been reviewing the feature list and
documentation (which bt<br>
w is very scarce) and I have some questions I was hoping to
get answered here to get a better idea of Freeside
capabilities:
<br>
<br>
* Operators portal, where operator can see their pending
installations, admins can schedule new/modify installations,
etc.
<br>
* Commercial lead management.
<br>
* hardware inventory management.
<br>
* Support of ftth hardware.
<br>
* Possibility to integrate with external systems like other
CRMs, ticketing systems (like OTRS), inventory (like glpi),
reporting tools, etc.
<br>
* Customer contract management.
<br>
* Taxes customization so we can adapt it to local Argentina
rules.
<br>
* Automatic deactivation of customer account for late
payments.
<br>
* Localized interfaces with spanish support.
<br>
<br>
I think that is for now, I'll be playing with the demo to get
a better idea of what Freeside offers, but in the mean time
answers to these questions would be of great help.
<br>
<br>
Cheers,<br>
<br>
</span>
<div><br>
</div>
-- <br>
<div class="gmail-m_1347419685684688148gmail_signature">JLB</div>
</div>
<br>
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<br>
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</pre>
</blockquote>
<br>
</div>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature">JLB</div>
</div></div>