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<p>I'm a little confused. Some of these are listed right on the main
page of the website, <a class="moz-txt-link-freetext" href="http://www.freeside.biz">http://www.freeside.biz</a> . <br>
</p>
<p>KEY FEATURES<br>
BILLING<br>
<br>
Flexible pricing and rating plans including anniversary
billing, pro-rating, usage based billing and more. Plug-in system
allows easy addition of new pricing plans.<br>
VoIP rating and billing, including DID inventory, rate plans,
free minutes, caps, and 800# billing.<br>
Real-time credit card and electronic check processing with all
major processing gateways. Email, fax, printed and online
invoicing.<br>
<br>
TICKETING<br>
<br>
Complete, integrated trouble ticketing system included, based
on Request Tracker from Best Practical Solutions<br>
Auto-responds to customer email, assigns a ticket number and
allows your staff to track requests collaboratively<br>
Multiple queues, custom fields, templates, ticket
associations, templates, customizable workflow, and more.<br>
<br>
NETWORK MONITORING<br>
<br>
Complete, integrated network monitoring system included, based
on Torrus from K-Open GmbH<br>
SNMP discovery, collection and graphing<br>
95th percentile and volume billing<br>
<br>
CUSTOMER SERVICE<br>
<br>
Online signup page with immediate credit card authorization
and provisioning.<br>
Customer self-care including invoice viewing, one-time and
recurring payments, adding and removing services, and password
changes.<br>
Simple API available to write your own self-service pages or
applications.<br>
<br>
RESELLERS<br>
<br>
Unlimited resellers with branded invoices, individual pricing
and payment gateways.<br>
Virtualized reseller access allows resellers access to only
their own customers.<br>
Flexible, fine-grained access control<br>
</p>
<p>Are you asking because you couldn't determine the answer after
looking at the demo? <a class="moz-txt-link-freetext" href="http://www.freeside.biz/freeside/demo.html">http://www.freeside.biz/freeside/demo.html</a><br>
</p>
<pre class="moz-signature" cols="0">Erreu Gedmon
--
"You see persons and things not as they are but as you are."
-- Anthony De Mello</pre>
<div class="moz-cite-prefix">On 01/26/2017 01:23 PM, Juan Luis
Baptiste wrote:<br>
</div>
<blockquote
cite="mid:CAPZ-hqTXoAmCTkBLNOH8g7-eBj2A34Zjg50HP_jgk_MUhpHFxw@mail.gmail.com"
type="cite">
<div dir="ltr"><span style="font-family:monospace"><span
style="color:rgb(0,0,0)">Hi,
</span><br>
<br>
I'm a new user here, I'll be working on a small rural ISP on
Argentina. Currently we use an in-house developed platform to
handle everything related to the business, but it's starting
to sh<br>
ow its age and will not be able to scale, so we started
looking for a replacement, and among our search we found
freeside. I have been reviewing the feature list and
documentation (which bt<br>
w is very scarce) and I have some questions I was hoping to
get answered here to get a better idea of Freeside
capabilities:
<br>
<br>
* Operators portal, where operator can see their pending
installations, admins can schedule new/modify installations,
etc.
<br>
* Commercial lead management.
<br>
* hardware inventory management.
<br>
* Support of ftth hardware.
<br>
* Possibility to integrate with external systems like other
CRMs, ticketing systems (like OTRS), inventory (like glpi),
reporting tools, etc.
<br>
* Customer contract management.
<br>
* Taxes customization so we can adapt it to local Argentina
rules.
<br>
* Automatic deactivation of customer account for late
payments.
<br>
* Localized interfaces with spanish support.
<br>
<br>
I think that is for now, I'll be playing with the demo to get
a better idea of what Freeside offers, but in the mean time
answers to these questions would be of great help.
<br>
<br>
Cheers,<br>
<br>
</span>
<div><br>
</div>
-- <br>
<div class="gmail_signature">JLB</div>
</div>
<br>
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</pre>
</blockquote>
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