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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Vlad.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks for the quick response. My guess is I had FREESIDE_DOCUMENT_ROOT set to something and changed it to the correct place. But, that must have been after a certain make.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I did find on the web forum similar and the suggestion: make clean; make install-perl-modules<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>These makes’ cleared up the error. Now I get a new error: </span><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>error:</span></b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> mkdir /usr/local/etc/freeside/masondata/obj/3572290338: Permission denied <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> (I will open a new topic for it if I get stumped).<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>As suggested, I will also do make install-docs.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Mike<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> freeside-users-bounces@freeside.biz [mailto:freeside-users-bounces@freeside.biz] <b>On Behalf Of </b>vlad<br><b>Sent:</b> Saturday, August 25, 2012 10:30 AM<br><b>To:</b> Freeside users mailing list<br><b>Subject:</b> Re: [freeside-users] [Mason] cannot find component file index.html<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>Did you set FREESIDE_DOCUMENT_ROOT to /var/www/html/freeside in Makefile before you make install-docs?<br><br>I've run into this error before, but I don't exactly remember what was the culprit. Also, make sure selinux is not getting in your way... It has a bad habit of restricting apache from accessing certain parts of the filesystem.<br><br><br>Vlad<o:p></o:p></p><div><p class=MsoNormal>On Sat, Aug 25, 2012 at 12:05 PM, Mike Cavanagh <<a href="mailto:mcavanagh@xillient.com" target="_blank">mcavanagh@xillient.com</a>> wrote:<o:p></o:p></p><p class=MsoNormal>Installing Freeside with RT integration on CentOS 6.3 I have all the perl<br>modules and dependencies loaded. I am now trying to use the application.<br><br>Starting httpd goes well. I get the OK message.<br><br>When I try to login, I get the following:<br> Webpage:<br> Not Found.<br> The requested URL /index.html was not found on this server.<br><br> /etc/httpd/logs/error_log file<br> [Mason] Cannot resolve file to component:<br>/var/www/html/freeside/index.html (is file outside component root?) at<br> /usr/local/share/perl5/HTML/Mason/ApacheHandler.pm line 855.<br><br><br>A little debugging in ApacheHandler.pm shows:<br> pathname == /var/www/html/freeside/index.html<br> component path == ""<br> document_root == /var/www/html/freeside<br><br>Not sure why the file is not found. The file does exist:<br> ls -ls /var/www/html/freeside/index.html<br> 4 -rw-r--r--. 1 freeside freeside 1483 Aug 6 23:44<br>/var/www/html/freeside/index.html<br><br>Anyone have any thoughts?<br>Let me know if more excerpts from config files, etc. are needed/desired.<br>Thanks,<br>Mike<br><br><br>Non comment/blanks lines from httpd.conf file:<br>==============================================<br>ServerTokens OS<br>ServerRoot "/etc/httpd"<br>PidFile run/httpd.pid<br>Timeout 60<br>KeepAlive Off<br>MaxKeepAliveRequests 100<br>KeepAliveTimeout 15<br><br><IfModule prefork.c><br> StartServers 8<br> MinSpareServers 5<br> MaxSpareServers 20<br> ServerLimit 256<br> MaxClients 256<br> MaxRequestsPerChild 4000<br></IfModule><br><br><IfModule worker.c><br> StartServers 4<br> MaxClients 300<br> MinSpareThreads 25<br> MaxSpareThreads 75<br> ThreadsPerChild 25<br> MaxRequestsPerChild 0<br></IfModule><br><br>Listen 80<br><br>LoadModule auth_basic_module modules/mod_auth_basic.so<br>LoadModule auth_digest_module modules/mod_auth_digest.so<br>LoadModule authn_file_module modules/mod_authn_file.so<br>LoadModule authn_alias_module modules/mod_authn_alias.so<br>LoadModule authn_anon_module modules/mod_authn_anon.so<br>LoadModule authn_dbm_module modules/mod_authn_dbm.so<br>LoadModule authn_default_module modules/mod_authn_default.so<br>LoadModule authz_host_module modules/mod_authz_host.so<br>LoadModule authz_user_module modules/mod_authz_user.so<br>LoadModule authz_owner_module modules/mod_authz_owner.so<br>LoadModule authz_groupfile_module modules/mod_authz_groupfile.so<br>LoadModule authz_dbm_module modules/mod_authz_dbm.so<br>LoadModule authz_default_module modules/mod_authz_default.so<br>LoadModule ldap_module modules/mod_ldap.so<br>LoadModule authnz_ldap_module modules/mod_authnz_ldap.so<br>LoadModule include_module modules/mod_include.so<br>LoadModule log_config_module modules/mod_log_config.so<br>LoadModule logio_module modules/mod_logio.so<br>LoadModule env_module modules/mod_env.so<br>LoadModule ext_filter_module modules/mod_ext_filter.so<br>LoadModule mime_magic_module modules/mod_mime_magic.so<br>LoadModule expires_module modules/mod_expires.so<br>LoadModule deflate_module modules/mod_deflate.so<br>LoadModule headers_module modules/mod_headers.so<br>LoadModule usertrack_module modules/mod_usertrack.so<br>LoadModule setenvif_module modules/mod_setenvif.so<br>LoadModule mime_module modules/mod_mime.so<br>LoadModule dav_module modules/mod_dav.so<br>LoadModule status_module modules/mod_status.so<br>LoadModule autoindex_module modules/mod_autoindex.so<br>LoadModule info_module modules/mod_info.so<br>LoadModule dav_fs_module modules/mod_dav_fs.so<br>LoadModule vhost_alias_module modules/mod_vhost_alias.so<br>LoadModule negotiation_module modules/mod_negotiation.so<br>LoadModule dir_module modules/mod_dir.so<br>LoadModule actions_module modules/mod_actions.so<br>LoadModule speling_module modules/mod_speling.so<br>LoadModule userdir_module modules/mod_userdir.so<br>LoadModule alias_module modules/mod_alias.so<br>LoadModule substitute_module modules/mod_substitute.so<br>LoadModule rewrite_module modules/mod_rewrite.so<br>LoadModule proxy_module modules/mod_proxy.so<br>LoadModule proxy_balancer_module modules/mod_proxy_balancer.so<br>LoadModule proxy_ftp_module modules/mod_proxy_ftp.so<br>LoadModule proxy_http_module modules/mod_proxy_http.so<br>LoadModule proxy_ajp_module modules/mod_proxy_ajp.so<br>LoadModule proxy_connect_module modules/mod_proxy_connect.so<br>LoadModule cache_module modules/mod_cache.so<br>LoadModule suexec_module modules/mod_suexec.so<br>LoadModule disk_cache_module modules/mod_disk_cache.so<br>LoadModule cgi_module modules/mod_cgi.so<br>LoadModule version_module modules/mod_version.so<br>LoadModule perl_module modules/mod_perl.so<br><br>Include conf.d/*.conf<br>Include freeside-conf.d/*.conf<br><br>User freeside<br>Group freeside<br>ServerAdmin root@localhost<br>ServerName <a href="http://freeside.fred.com:80" target="_blank">freeside.fred.com:80</a><br>UseCanonicalName Off<br>DocumentRoot "/var/www/html/freeside"<br><br><Directory /><br> Options FollowSymLinks<br> AllowOverride None<br></Directory><br><br><Directory "/var/www/html/freeside"><br> Options Indexes FollowSymLinks<br><br> AllowOverride None<br><br> Order allow,deny<br> Allow from all<br><br></Directory><br><br><IfModule mod_userdir.c><br> #<br> # UserDir is disabled by default since it can confirm the presence<br> # of a username on the system (depending on home directory<br> # permissions).<br> #<br> UserDir disabled<br> #<br> # To enable requests to /~user/ to serve the user's public_html<br> # directory, remove the "UserDir disabled" line above, and uncomment<br> # the following line instead:<br> #<br> #UserDir public_html<br></IfModule><br><br> <Directory /var/www/html/freeside/rt/NoAuth><br> <Limit GET POST><br> allow from all<br> Satisfy any<br> SetHandler perl-script<br> PerlHandler HTML::Mason<br> </Limit><br> </Directory><br><br> <Directory /var/www/html/freeside/rt/REST/1.0/NoAuth><br> <Limit GET POST><br> allow from all<br> Satisfy any<br> SetHandler perl-script<br> PerlHandler HTML::Mason<br> </Limit><br> </Directory><br><br> <DirectoryMatch "^%/var/www/html/freeside/rt/.*NoAuth/images"><br> SetHandler None<br> </DirectoryMatch><br><br> <Directory /var/www/html/freeside/rt/Ticket/Attachment><br> SetHandler perl-script<br> PerlHandler HTML::Mason<br> </Directory><br><br> <Directory /var/www/html/freeside/rt/Search><br> SetHandler perl-script<br> PerlHandler HTML::Mason<br> </Directory><br><br>DirectoryIndex index.html index.html.var<br>AccessFileName .htaccess<br><br><Files ~ "^\.ht"><br> Order allow,deny<br> Deny from all<br> Satisfy All<br></Files><br><br>TypesConfig /etc/mime.types<br>DefaultType text/plain<br><br><IfModule mod_mime_magic.c><br> MIMEMagicFile conf/magic<br></IfModule><br><br>HostnameLookups Off<br>ErrorLog logs/error_log<br>LogLevel warn<br>LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\""<br>combined<br>LogFormat "%h %l %u %t \"%r\" %>s %b" common<br>LogFormat "%{Referer}i -> %U" referer<br>LogFormat "%{User-agent}i" agent<br>CustomLog logs/access_log combined<br>ServerSignature On<br>Alias /icons/ "/var/www/icons/"<br><br><Directory "/var/www/icons"><br> Options Indexes MultiViews FollowSymLinks<br> AllowOverride None<br> Order allow,deny<br> Allow from all<br></Directory><br><br><IfModule mod_dav_fs.c><br> # Location of the WebDAV lock database.<br> DAVLockDB /var/lib/dav/lockdb<br></IfModule><br><br>ScriptAlias /cgi-bin/ "/var/www/cgi-bin/"<br><br><Directory "/var/www/cgi-bin"><br> AllowOverride None<br> Options None<br> Order allow,deny<br> Allow from all<br></Directory><br><br>IndexOptions FancyIndexing VersionSort NameWidth=* HTMLTable Charset=UTF-8<br>AddIconByEncoding (CMP,/icons/compressed.gif) x-compress x-gzip<br>AddIconByType (TXT,/icons/text.gif) text/*<br>AddIconByType (IMG,/icons/image2.gif) image/*<br>AddIconByType (SND,/icons/sound2.gif) audio/*<br>AddIconByType (VID,/icons/movie.gif) video/*<br>AddIcon /icons/binary.gif .bin .exe<br>AddIcon /icons/binhex.gif .hqx<br>AddIcon /icons/tar.gif .tar<br>AddIcon /icons/world2.gif .wrl .wrl.gz .vrml .vrm .iv<br>AddIcon /icons/compressed.gif .Z .z .tgz .gz .zip<br>AddIcon /icons/a.gif .ps .ai .eps<br>AddIcon /icons/layout.gif .html .shtml .htm .pdf<br>AddIcon /icons/text.gif .txt<br>AddIcon /icons/c.gif .c<br>AddIcon /icons/p.gif .pl .py<br>AddIcon /icons/f.gif .for<br>AddIcon /icons/dvi.gif .dvi<br>AddIcon /icons/uuencoded.gif .uu<br>AddIcon /icons/script.gif .conf .sh .shar .csh .ksh .tcl<br>AddIcon /icons/tex.gif .tex<br>AddIcon /icons/bomb.gif core<br>AddIcon /icons/back.gif ..<br>AddIcon /icons/hand.right.gif README<br>AddIcon /icons/folder.gif ^^DIRECTORY^^<br>AddIcon /icons/blank.gif ^^BLANKICON^^<br>DefaultIcon /icons/unknown.gif<br>ReadmeName README.html<br>HeaderName HEADER.html<br>IndexIgnore .??* *~ *# HEADER* README* RCS CVS *,v *,t<br>AddLanguage ca .ca<br>AddLanguage cs .cz .cs<br>AddLanguage da .dk<br>AddLanguage de .de<br>AddLanguage el .el<br>AddLanguage en .en<br>AddLanguage eo .eo<br>AddLanguage es .es<br>AddLanguage et .et<br>AddLanguage fr .fr<br>AddLanguage he .he<br>AddLanguage hr .hr<br>AddLanguage it .it<br>AddLanguage ja .ja<br>AddLanguage ko .ko<br>AddLanguage ltz .ltz<br>AddLanguage nl .nl<br>AddLanguage nn .nn<br>AddLanguage no .no<br>AddLanguage pl .po<br>AddLanguage pt .pt<br>AddLanguage pt-BR .pt-br<br>AddLanguage ru .ru<br>AddLanguage sv .sv<br>AddLanguage zh-CN .zh-cn<br>AddLanguage zh-TW .zh-tw<br>LanguagePriority en ca cs da de el eo es et fr he hr it ja ko ltz nl nn no<br>pl pt pt-BR ru sv zh-CN zh-TW<br>ForceLanguagePriority Prefer Fallback<br>AddDefaultCharset UTF-8<br>AddType application/x-compress .Z<br>AddType application/x-gzip .gz .tgz<br>AddType application/x-x509-ca-cert .crt<br>AddType application/x-pkcs7-crl .crl<br>AddHandler type-map var<br>AddType text/html .shtml<br>AddOutputFilter INCLUDES .shtml<br>Alias /error/ "/var/www/error/"<br><br><IfModule mod_negotiation.c><br> <IfModule mod_include.c><br> <Directory "/var/www/error"><br> AllowOverride None<br> Options IncludesNoExec<br> AddOutputFilter Includes html<br> AddHandler type-map var<br> Order allow,deny<br> Allow from all<br> LanguagePriority en es de fr<br> ForceLanguagePriority Prefer Fallback<br> </Directory><br> </IfModule><br></IfModule><br><br>BrowserMatch "Mozilla/2" nokeepalive<br>BrowserMatch "MSIE 4\.0b2;" nokeepalive downgrade-1.0 force-response-1.0<br>BrowserMatch "RealPlayer 4\.0" force-response-1.0<br>BrowserMatch "Java/1\.0" force-response-1.0<br>BrowserMatch "JDK/1\.0" force-response-1.0<br>BrowserMatch "Microsoft Data Access Internet Publishing Provider"<br>redirect-carefully<br>BrowserMatch "MS FrontPage" redirect-carefully<br>BrowserMatch "^WebDrive" redirect-carefully<br>BrowserMatch "^WebDAVFS/1.[0123]" redirect-carefully<br>BrowserMatch "^gnome-vfs/1.0" redirect-carefully<br>BrowserMatch "^XML Spy" redirect-carefully<br>BrowserMatch "^Dreamweaver-WebDAV-SCM1" redirect-carefully<br><br><br>_______________________________________________<br>freeside-users mailing list<br><a href="mailto:freeside-users@freeside.biz">freeside-users@freeside.biz</a><br><a href="http://freeside.biz/cgi-bin/mailman/listinfo/freeside-users" target="_blank">http://freeside.biz/cgi-bin/mailman/listinfo/freeside-users</a><o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>