<div dir="ltr">Hi guys, thanks to the help of Ivan on the IRC I have been able to get access to all the functionality I need for my application. There is more functionality available to the self service API. By looking through this page <a href="https://github.com/freeside/Freeside/blob/master/FS/FS/TicketSystem/RT_Internal.pm">https://github.com/freeside/Freeside/blob/master/FS/FS/TicketSystem/RT_Internal.pm</a> I was able to find all the parameters needed for the Ticket functions I needed. Thank you again Ivan for pointing me in the right direction and getting me over this hurdle. I hope this helps anyone else trying to create or get tickets through the self service.<br>
<br> <br><div><div class="gmail_extra"><br><br><div class="gmail_quote">On Thu, Jan 23, 2014 at 3:00 PM, <span dir="ltr"><<a href="mailto:freeside-devel-request@freeside.biz" target="_blank">freeside-devel-request@freeside.biz</a>></span> wrote:<br>
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Today's Topics:<br>
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1. Re: freeside-devel Digest, Vol 60, Issue 6 (Corey Young)<br>
<br>
<br>
----------------------------------------------------------------------<br>
<br>
Message: 1<br>
Date: Thu, 23 Jan 2014 10:19:49 -0500<br>
From: Corey Young <<a href="mailto:eric.c.f.young@gmail.com">eric.c.f.young@gmail.com</a>><br>
To: <a href="mailto:freeside-devel@freeside.biz">freeside-devel@freeside.biz</a><br>
Subject: Re: [freeside-devel] freeside-devel Digest, Vol 60, Issue 6<br>
Message-ID:<br>
<<a href="mailto:CAN2a1nD5MKAZts2BO96ZMiM-YWe7sDP0wTTbxxHQpkvLL3fXHw@mail.gmail.com">CAN2a1nD5MKAZts2BO96ZMiM-YWe7sDP0wTTbxxHQpkvLL3fXHw@mail.gmail.com</a>><br>
Content-Type: text/plain; charset="iso-8859-1"<br>
<br>
That fix has corrected the auth error, but not I am getting a 404. With the<br>
appliance I get [Thu Jan 23 07:05:27 2014] [error] [client 69.196.6.39]<br>
File does not exist: /var/www/freeside/rt/REST/1.0/ticket/1. On a stand<br>
alone installation when you access a REST command that doesn't exist it<br>
just redirects you back to RT. Has anyone ran into an issue like this?<br>
<br>
<br>
On Tue, Jan 21, 2014 at 3:00 PM, <<a href="mailto:freeside-devel-request@freeside.biz">freeside-devel-request@freeside.biz</a>>wrote:<br>
<br>
> Send freeside-devel mailing list submissions to<br>
> <a href="mailto:freeside-devel@freeside.biz">freeside-devel@freeside.biz</a><br>
><br>
> To subscribe or unsubscribe via the World Wide Web, visit<br>
> <a href="http://freeside.biz/cgi-bin/mailman/listinfo/freeside-devel" target="_blank">http://freeside.biz/cgi-bin/mailman/listinfo/freeside-devel</a><br>
> or, via email, send a message with subject or body 'help' to<br>
> <a href="mailto:freeside-devel-request@freeside.biz">freeside-devel-request@freeside.biz</a><br>
><br>
> You can reach the person managing the list at<br>
> <a href="mailto:freeside-devel-owner@freeside.biz">freeside-devel-owner@freeside.biz</a><br>
><br>
> When replying, please edit your Subject line so it is more specific<br>
> than "Re: Contents of freeside-devel digest..."<br>
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> Today's Topics:<br>
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> 1. Re: Building Self Service Application (Kristian Hoffmann)<br>
><br>
><br>
> ----------------------------------------------------------------------<br>
><br>
> Message: 1<br>
> Date: Mon, 20 Jan 2014 14:06:15 -0800<br>
> From: Kristian Hoffmann <<a href="mailto:khoff@fire2wire.com">khoff@fire2wire.com</a>><br>
> To: <a href="mailto:freeside-devel@freeside.biz">freeside-devel@freeside.biz</a><br>
> Subject: Re: [freeside-devel] Building Self Service Application<br>
> Message-ID: <<a href="mailto:52DD9DD7.6030000@fire2wire.com">52DD9DD7.6030000@fire2wire.com</a>><br>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed<br>
><br>
> On 01/20/2014 08:56 AM, Corey Young wrote:<br>
> > Hello everyone,<br>
> ><br>
> > I am currently building an application to interface with your self<br>
> > service API using PHP. One of the requirements of my project is to<br>
> > access ticket information in RT. The issue I am having is when I try<br>
> > to access the REST api for RT on a freeside implementation I get a 401<br>
> > error which is unauthorized. I have tried on a custom installation as<br>
> > well the demo app supplied. When I use a stand alone RT installation<br>
> > the REST API works properly. I am wondering if there is a<br>
> > configuration option to allow the RT REST API to work within a<br>
> > freeside application. Thank you for taking the time to read and have a<br>
> > great day.<br>
><br>
> You could try something like this in your apache config...<br>
><br>
> <Directory /fs/path/to/RT/REST><br>
><br>
> Satisfy Any<br>
> Allow from all<br>
><br>
> </Directory><br>
><br>
><br>
> -Kristian<br>
><br>
><br>
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</blockquote></div><br></div></div></div>