Freeside:4:Documentation:Appointments

Setup

Installers

• Designate some employees as installers (Configuration -> Employees -> Employees)
• Edit their schedules (Configuration -> Employees -> Installer availability)

Ticketing

• Create (or designate) a queue for appointments (installations, removals, etc.), and set the ticket_system-appointments-queueid config to this queue
• Make sure the installer employees can own / see / edit tickets in this

queue (add them to a ticketing group with OwnTicket / SeeQueue on that queue or global, etc.)

• Display appointment type in list (optional): Setup a custom field in this queue and set ticket_system-appointments-custom_field to this field

Packages

• Setup a package category for packages that can schedule appointments
• In the package category, select a queue for appointments or pick "Agent-specific queue"

Employee rights

(while scheduling is still under heavy dev, once its ready for more general use we'll have default rights and the upgrade do this)

• Give one or more employee groups "View appointments" and "Make appointment" (in Customer package rights)

Usage

• Appointments tab or section in customer view
• Tools -> Customers -> Appointments