Training syllabus
From Freeside
Dates and information
- March 26th-27th, 2012, 9am - 4pm
- $150/both days
- In conjucntion with ISPAmerica - register on their site.
Day 1 - Basics
Freeside Basics ( 2 hours )
- Introduction / overview
- Create customers
- Maps and Google Earth
- Customer Notice and Templates
- File uploads, notes, etc...
- Customer Classes, reports, tags
- Packages, Services Exports
- Reporting options
Ticketing and Customer Management
- Ticketing Basics
- Escalation
- Email integration
- Search capabilities
- Customer Portal,branding
Lunch break
Customer Referrals, Resellers and Commissions
- Resellers,agents
- Employee Groups / ACL's
- Customer referrals
- Agent/Employee Commissions
Billing, Taxes and Tax Reporting
- Billing basics
- Tax system / Built in / CCH
- Per package tax classes
- Tax Liability Reports
- Tax Credits
Bonus session
- Time permitting
Day 2 - Advanced
Network Management, Data Usage and Billing (2 hours)
- Billing and monitoring ports
- Radius usage and billing overages
- Prepaid usage / billing
- Torrus Monitoring (Non-billing related)
- Radius Overage Billing
Voip Track(2 hours)
- Provisioning to PBX Platforms
- Basic Usage Billing (Basic Outbound, Inbound, Toll-Free, Per Call,Pre-rated)
- Advanced Usage Billing (Intra vs Inter State, Bundled, Daytime, CDRTypes/SMS)
- CDR Reporting / Auditing
- CDR invoice display options
Lunch break
ISP Track (2 hours)
- IP management
- Tower management, AP, links etc...
- FCC 477 Reporting
- Customer notifications
- Radius Reporting
- DSL / Ikano
