Mailing List Guidelines
From Freeside
Revision as of 12:48, 16 November 2017 by Ivan (talk | contribs) (Created page with "= GUIDELINES = BEFORE YOU EVEN THINK ABOUT POSTING TO THE LIST, READ ALL OF [http://www.catb.org/~esr/faqs/smart-questions.html]. YES, THIS MEANS YOU! In an effort to keep t...")
GUIDELINES
BEFORE YOU EVEN THINK ABOUT POSTING TO THE LIST, READ ALL OF [1]. YES, THIS MEANS YOU!
In an effort to keep the noise level down, users are REQUIRED to do the following before posting questions or problems to the list:
- Report the exact Freeside version being used. If you are using a snapshot from git, report the date you pulled or updated that snapshot and be aware you are testing and reporting problems in unreleased development code.
- Verify that the software Freeside depends on (Apache, Perl, DBI, DBD, the database engine, other Perl modules, etc.) are installed and working. Problems installing any software dependencies are outside the scope of the list. Eg, Seek help from the related software group first.
- Report the version of the OS, Perl, and database
- Report the exact error message, if any, and also the relevant contents of Apache's error.log, if applicable.
YES, THIS MEANS YOU! If you can't report ALL the information requested, don't bother posting your problem.
