Hosted Services Platform

Phase one: hosted VoIP

Asterisk Integration

• Using VoiceRD
  • our contact: Ryan Trantvein rtrauntvein@novacoast.com
  • add'l (more knowledgable wrt voicerd internals, but less accessible) contact: Eron Howard ehoward@novacoast.com
• Real-time CDR integration
  • MySQL (InnoDB or MyISAM?)
    • According to [VoiceRD installation guide], uses default MyISAM tables.
    • Note with VoiceRD that we want InnoDB for our install
  • format: standard asterisk CDRs (excellent!)
• Integrate prepaid hook (Perl or XML-RPC) for "minutes left on prepaid card"
  • will need to be written on VoiceRD's side
  • we will provide XML-RPC & Perl API
  • Pravin will go over with VoiceRD exactly how the IVR "flow" should function
• Provisioning/deprovisioning integration (ARA, LDAP, something else?)
  • modify LDAP database
  • LDAP info forthcoming
• Feature control integration
  • Call forwarding w/ or w/o simul-ring
  • Voicemail
  • same as above, LDAP database, info forthcoming

End-customer frontend

Introduction

• Based on existing Freeside self-service, with a simplified, clean VoIP-only interface and expanded VoIP functionality.
• Probably PHP with XML-RPC access to Freeside functionality.

Features to add

(could use some expansion and categorization, certainly not yet complete):

• View recent calls and call history
• View minutes remaining
• Voicemail view/listen/delete/etc.
• Call forwarding (+simul-ring) configuration
• Order new lines and cancel existing ones.
• Edit 911 address associated with each line

Existing features to be used in new interface

• View past and currently open invoices
• Make payments, change payment information
• Order new packages and cancel existing ones

Reseller back-end

Introduction

• Based on existing Freeside backoffice interface configured to disable unnecessary features and present a simplified, clean VoIP-only interface and expanded VoIP functionality.
• Using existing Freeside backoffice Perl/HTML::Mason

Features to add

• Same VoIP feature controls as end-user interface.
• Add configuration options and ACLs to disable/hide unnecessary any features to simplify the interface.
• Agent-virtualize any remaining configuration or tables necessary for fully-virtualized VoIP (CDRs, others?)