Freeside:1.7:Documentation:User

Introduction

About

http://www.freeside.biz/~ivan/freeside-slides/html/slide_1.html ?

AGPL now, and MySQL is also supported

Navigation and Preferences

http://www.freeside.biz/~ivan/freeside-slides/html/slide_2.html

Customers, Packages and Services

http://www.freeside.biz/~ivan/freeside-slides/html/slide_3.html

http://www.freeside.biz/~ivan/freeside-slides/html/slide_4.html (simple case: single package and service)

Customers

Adding customers

http://www.freeside.biz/~ivan/freeside-slides/html/slide_5.html

Customer view

http://www.freeside.biz/~ivan/freeside-slides/html/slide_6.html

Tickets

http://www.freeside.biz/~ivan/freeside-slides/html/slide_7.html

Packages

http://www.freeside.biz/~ivan/freeside-slides/html/slide_11.html

Services

Accounts

http://www.freeside.biz/~ivan/freeside-slides/html/slide_12.html

Payment history and actions

http://www.freeside.biz/~ivan/freeside-slides/html/slide_13.html

Invoices

Invoices are generated by the system. The charges on each invoice reflect the setup/one-time, recurring and usage charges of that customer's packages. Invoices increase the customer's balance.

To add new packages or charges to a customer, use the "Order new package" or "One-time charge" links in the Packages section of the Customer View page.

To generate a pending invoice for a customer, use the "Bill now" link at the top of the Customer View page.

Payments

Payments are money the customer pays. Payments decrease the customer's balance.

Check and Cash payments

• To post a check or cash payment, use the "Enter check payment" or "Enter cash payment" links at the top of the Payment History section of the customer view page.
  • Enter the amount of the payment.
  • For check payments, enter the check number.
  • Leave "Auto-apply to invoices" set to "yes" if you would like the system to apply the payment to any open invoices (oldest first). Or change "Auto-apply to invoices" to "no" if you would like to apply the payment to invoice(s) (or refund(s)) manually.

• Multiple check payments can also be entered in a batch under Tools -> Quick Payment Entry.

Credit card and electronic check (ACH) payments

• Credit card or electronic check payments will be initiated by the system for customers with Billing Type "Credit card (automatic)" or "Electronic Check (automatic)".

• Payments can be initiated manually by using the "Process credit card payment" or "Process electronic check (ACH) payment" links, in the Payment History section of the customer view page.
  • Enter the amount to process (defaults to the customer's current outstanding balance).
  • For credit card payments, enter the card number, expiration date, name on card and billing address. If the customer has a card on-file, the masked card number ("4111xxxxxxxx1111") and other information can be left as-is to charge the on-file card.
  • For electronic check payments, enter the account number, account type, ABA or routing number, and bank name (other information such as bank state, social security number, or driver's license number may also be required by some payment gateways). If the customer has electronic checking information on-file, the masked account number and other information can be left as-is to charge the on-file bank account.
  • Check "Remember this information" to save the payment information on-file.
  • Also check "Charge future payments to this credit card/electronic check automatically" to charge the customer automatically in the future.

• Customers may use the self-service interface to pay by credit card or electronic check themselves.

Payment application

• Payments are applied to a specific invoice (or split between multiple invoices).
• The "(apply)" and "(unapply)" links next to specific payment (in the Payment History section of the customer view page) can be used to change the application of payments to specific invoice(s) and/or refunds(s).

Credits

Credits are adjustments to the amount the customer owes. Credits decrease the customer's balance.

• To post a credit, use the "Enter credit" link at the top of the Payment History section of the customer view page.
  • Enter the amount to credit.
  • Select the reason for the credit or enter a new reason.
  • Leave "Auto-apply to invoices" set to "yes" if you would like the system to apply the credit to any open invoices (oldest first). Or change "Auto-apply to invoices" to "no" if you would like to apply the credit to invoice(s) (or refund(s)) manually.

• Like payments, credits can be applied to an invoice (or split between multiple invoices). For example, a credit to reverse an incorrect invoice or write off an invoice as bad debt could be applied to that specific invoice.
• Credits can also be applied to refunds to indicate that the credit was refunded to the customer instead.
• The "(apply)" and "(unapply)" links next to specific credits (in the Payment History section of the customer view page) can be used to change the application of credits to specific invoice(s) and/or refunds(s).

Refunds

Refunds are money paid to the customer. Refunds increase the customer's balance.

Check and Cash refunds

• Posting refunds
• Applying and unapplying refunds.

Credit card and electronic check (ACH) refunds

• To refund a specific credit card or electronic check (ACH) payment back to the customer, use the "(refund)" link next to that specific payment (in the Payment History section of the customer view page). This will process a refund for the amount of the payment with the payment gateway.

Ticketing

Link to RT documentation

New ticket

http://www.freeside.biz/~ivan/freeside-slides/html/slide_8.html

Ticketing Main

http://www.freeside.biz/~ivan/freeside-slides/html/slide_9.html

Ticket View

http://www.freeside.biz/~ivan/freeside-slides/html/slide_10.html

Searching and Reporting

http://www.freeside.biz/~ivan/freeside-slides/html/slide_14.html

Customers

• How to search and browse customers, specific criteria

Invoices

• How to search and browse invoices, specific criteria

Packages

• How to search and browse packages, specific criteria

Services

• How to search and browse services, specific criteria

Financial Reports

• How to use the aging reports
• How to run/export the reports we need to link all the data (total sales, PST, GST) to quick books

Auditing Legacy Data

http://www.freeside.biz/~ivan/freeside-slides/html/slide_15.html