Difference between revisions of "Freeside:3:Documentation:RT Installation"
From Freeside
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* Click on "Ticketing Main" on the Freeside main menu to auto-create an RT login for your username | * Click on "Ticketing Main" on the Freeside main menu to auto-create an RT login for your username | ||
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* Bootstrap your RT Login, replace ivan with your freeside employee account | * Bootstrap your RT Login, replace ivan with your freeside employee account | ||
Latest revision as of 11:58, 11 April 2020
Contents
Introduction
These instructions document installation of the integrated internal RT ticketing system.
There is also support for running this integration against an external RT installation, but it is not (yet) documented.
Documentation contributions are welcome.
Prerequisites
- Apache::Session
- HTML::TreeBuilder
- HTML-Format (CPAN: "install HTML::FormatText")
- Test::Inline
- Class::ReturnValue
- DBIx::SearchBuilder
- Log::Dispatch
- Locale::Maketext::Lexicon
- Locale::Maketext::Fuzzy
- Text::Wrapper
- Time-modules (CPAN: "install Time::ParseDate")
- Term::ReadKey
- Text::Autoformat
- Text::Quoted
- Regexp::Common
- HTML::Scrubber
- Tree::Simple
- Crypt::SSLeay
- GD::Graph
- UNIVERSAL::require
- XML::RSS
- Calendar::Simple
- GD::Graph
- GD::Text
- CSS::Squish
- HTML::ElementTable
Missing prerequisites? Please add them.
Installation
- Create a new Unix group called 'rt'
addgroup rt
- Edit the top-level Makefile (within the freeside source directory - NOT rt directory), set RT_ENABLED to 1 and set the RT_DOMAIN, RT_TIMEZONE, and FREESIDE_URL variables.
cd freeside-X.X/ nano Makefile
-
$ make configure-rt
- If your database is not on the local machine you will need to edit /opt/rt3/etc/RT_SiteConfig.pm and set the DatabaseHost value
-
# make create-rt
- Authentication errors?
- Edit
pg_hba.conf
, change "peer
" auth to "trust
" for the line starting with "local all all
" - Restart Pg
- Revert the change back and restart Pg after this installation step
- Edit
- Authentication errors?
-
make install-rt
- Configure Apache: make sure APACHE_CONF and FREESIDE_DOCUMENT_ROOT are set correctly in the Makefile, then run:
make install-apache
- Restart Apache (httpd) and log into the Freeside web interface using the username and password you created during the first part of the installation.
Bootstrap RT's permissions
- Click on "Ticketing Main" on the Freeside main menu to auto-create an RT login for your username
- Bootstrap your RT Login, replace ivan with your freeside employee account
sudo su freeside -c psql insert into acl ( principaltype, principalid, rightname, objecttype, objectid ) values ( 'Group', ( select id from groups where instance = ( select id from users where name = 'ivan' ) and domain = 'ACLEquivalence' and type = 'UserEquiv' ), 'SuperUser', 'RT::System', 1 ); \q
Futher Reading
- Follow the regular RT documentation to configure RT, setup the mailgate, etc.
- Set ticket_system-default_queueid once you have RT configured.