Revision as of 22:02, 26 February 2012

Day 1 - Basics

Freeside Basics ( 2 hours )

• Introduction / overview
• Create customers
• Maps and Google Earth
• Customer Notice and Templates
• File uploads, notes, etc...
• Customer Classes, reports, tags
• Packages, Services Exports
• Reporting options

Ticketing and Customer Management

• Ticketing Basics
• Escalation
• Email integration
• Search capabilities
• Customer Portal,branding

Lunch break

Customer Referrals, Resellers and Commissions

• Resellers,agents
• Employee Groups / ACL's
• Customer referrals
• Agent/Employee Commissions

Billing, Taxes and Tax Reporting

• Billing basics
• Tax system / Built in / CCH
• Per package tax classes
• Tax Liability Reports
• Tax Credits

Bonus session

• Time permitting

Day 2 - Advanced

Network Management, Data Usage and Billing (2 hours)

• Billing and monitoring ports
• Radius usage and billing overages
• Prepaid usage / billing
• Torrus Monitoring (Non-billing related)
• Radius Overage Billing

Voip Track(2 hours)

• Provisioning to PBX Platforms
• Basic Usage Billing (Basic Outbound, Inbound, Toll-Free, Per Call,Pre-rated)
• Advanced Usage Billing (Intra vs Inter State, Bundled, Daytime, CDRTypes/SMS)
• CDR Reporting / Auditing
• CDR invoice display options

Lunch

ISP Track (2 hours)

• IP management
• Tower management, AP, links etc...
• FCC 477 Reporting
• Customer notifications
• Radius Reporting
• DSL / Ikano