Difference between revisions of "Freeside:1.7:Documentation:InstallingOnFreeBSD"

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:1. Install FreeBSD.  -  Do the complete install from CD.
 
:1. Install FreeBSD.  -  Do the complete install from CD.
  
::a. Insert Freebsd CD
+
::a. Insert Freebsd CD & boot to CD
 +
 
 +
::b. Select “Custom”
 +
 
 +
::c. Select “Partition”
 +
 
 +
::d. Use “D” to Delete any existing partitions
 +
 
 +
::e. Use “C” to Create slices (this is just the drive, use one slice)
 +
 
 +
::f. Use “Q” to save & exit
 +
 
 +
::g. Select “BootMgr”
 +
 
 +
::h. Select “Label”
 +
 
 +
::i. Use “C” to create partitions
 +
 
 +
::j. Setup swap partition first (2 x RAM) – use “m” at end of number to denote mb
 +
 
 +
::k. Select “swap” as partition type
 +
 
 +
::l. Setup other partitions – mount point for OS is “/”
 +
 
 +
::m. Use “Q” to save & finish
 +
 
 +
::n. Select “Distributions”
 +
 
 +
::o. Select “All”
 +
 
 +
::p. Select “Yes”
 +
 
 +
::q. Select “Exit”
 +
 
 +
::r. Select “Media”
 +
 
 +
::s. Select “CD/DVD”
 +
 
 +
::t. Select “Commit”
 +
 
 +
::u. Select “Yes”
 +
 
 +
::v. Select “No”
 +
 
 +
::w. Select “Exit”
 +
 
 +
::x. Select “X”
 +
 
 +
::y. Select “Yes” & remove CD
 +
 
 +
:2. Configure the server
 +
 
 +
::a. adduser  “adduser” (set up a user for use later so you don’t have to log into root everytime)
 +
 
 +
::b. set root password  “passwd”
 +
 
 +
::c. Edit the rc.conf in etc
 +
 
 +
:::i. hostname=”boxname.your.domain”
 +
 
 +
:::ii. ifconfig_fxp0=”your.ip.here netmask your.subnet.here”
 +
 
 +
:::iii. defaultrouter=”your.gateway.ip.here”
 +
 
 +
:::iv. inetd_enable=”YES”
 +
 
 +
:::v. sshd_enable=”YES”
 +
 
 +
:::vi. keyrate=”fast”
 +
 
 +
:::vii. update_motd=”NO”
 +
 
 +
:::viii. kern_securelevel_enable=”NO”
 +
 
 +
:::ix. usbd_enable=”YES”
 +
 
 +
:::x. syslogd_flags=”-s”
 +
 
 +
:::xi. sendmail_enable=”NONE”
 +
 
 +
:::xii. apache22_enable=”YES”
 +
 
 +
:::xiii. postgresql_enable=”YES”
 +
 
 +
 
 +
::d. Enable root ssh logon
 +
 
 +
::i. Edit /etc/ssh/sshd_config to allow root login by changing to yes and unremarking line
 +
 
 +
::e. “cd /etc”
 +
 
 +
::f. “vi resolv.conf”
 +
 
 +
:::i. domain your.domain
 +
 
 +
:::ii. nameserver your.dns.ip.here
 +
 
 +
 
 +
::g. reboot
 +
 
 +
::h. portsnap fetch
 +
 
 +
::i. portsnap extract
 +
 
 +
:3. Perl is already installed with Freebsd, use existing install (Satisfies Freeside install step 1.)  However, make sure you're running Perl v5.8.8 'perl -v' otherwise you'll have some syntax errors later on.
 +
 
 +
:4. Install Apache
 +
 
 +
::a. “cd /usr/ports/www/apache22”
 +
 
 +
::b. “make && make install” (use defaults for any gui)
 +
 
 +
:::c. “vi  usr/local/etc/apache22/httpd.conf”
 +
 
 +
:::i. Listen IP:Port
 +
 
 +
:::ii. ServerAdmin youremail@yourdomain.com
 +
 
 +
:::iii. ServerName your.servername:80
 +
 
 +
:::iv. Reboot
 +
 
 +
:5. Step two of Freeside install instructions almost completed, set up ssl later.
 +
 
 +
:6. Install the cpan bundle & Apache bundle
 +
 
 +
::a. “perl –MCPAN –e shell; “
 +
 
 +
::b. type “no“
 +
 
 +
::c. “install Bundle::CPAN“ (watch error messages at end has taken as many as 7 times to get full load)
 +
 
 +
::d. “reload cpan“
 +
 
 +
::e. “install Bundle::Apache2”
 +
 
 +
::f. “quit”
 +
 
 +
:7. Install mod_perl – first download the latest mod_perl to one of your ftp servers
 +
 
 +
::a. “mkdir /home/youruserfromstep2a/programs”
 +
 
 +
::b. “cd  /home/ youruserfromstep2a /programs”
 +
 
 +
::c. “ftp yourftpserver“
 +
 
 +
::d. “cd filelocation “
 +
 
 +
::e. “bin“
 +
 
 +
::f. “get mod_perl-2.0-current.tar.gz”
 +
 
 +
::g. “quit“
 +
 
 +
::h. “tar –xvzf mod<tab>“
 +
 
 +
::i. “cd mod_perl-2.0.3“
 +
 
 +
::j. “perl Makefile.PL APACHE_SRC=/usr/ports/www/apache22\
 +
EVERYTHING=1“ (apxs source is /usr/local/sbin/apxs)
 +
 
 +
::k. “make && make install“
 +
 
 +
::l. “/usr/local/sbin/apxs –q LIBEXECDIR“ (should be /usr/local/libexec/apache22, so line would be libexec/apache22/mod_perl.so)
 +
 
 +
::m. add to httpd.conf – LoadModule perl_module results of above/mod_perl.so (at bottom of LoadModule section)
 +
 
 +
::n. “apachectl restart“
 +
 
 +
:8. Install OpenSSH (use defaults on GUI)
 +
 
 +
::a. “cd /usr/ports/security/openssh“
 +
 
 +
::b. “make && make install && reboot“
 +
 
 +
:9. Install rsync: (use defaults on GUI)
 +
 
 +
::a. “cd /usr/ports/net/rsync“
 +
 
 +
::b. “make && make install && reboot“
 +
 
 +
:10. Install Postgresql (use defaults on GUI)
 +
 
 +
::a. “cd /usr/ports/databases/postgresql81-server“
 +
 
 +
::b. “make && make install“
 +
 
 +
::c. Initialize postgresql  -- “/usr/local/etc/rc.d/postgresql initdb” (you should see it build the database files needed here, if it doesn’t, then the postgresql install was bad and you need to restart the build process)
 +
 
 +
::d. Configure for OID
 +
 
 +
:::i. “vi /usr/local/pgsql/data/postgresql.conf“
 +
 
 +
:::ii. enable oid by changing to yes and unremarking line
 +
 
 +
::e. reboot
 +
 
 +
 
 +
:11. Install teTex
 +
 
 +
::a. “cd /usr/ports/print/teTeX”
 +
 
 +
::b. “make && make install”
 +
 
 +
:12. Install the required perl modules (At this point I recommend two interfaces into the box.  I usually use the terminal and an SSH session.  If a module errors out, go to a different screen and force the install before proceeding to the next item.  I’ve found the order these modules load seems to matter.  You must cd to /root/.cpan/build and find the package directory and cd into it to run the manual make.  First run “perl Makefile.PL”, then “make” and finally “make install”)
 +
 
 +
::a. “perl –MCPAN –e shell;”
 +
 
 +
::b. type “no”
 +
 
 +
::c. install MIME::Base64
 +
 
 +
::d. install Digest::MD5
 +
 
 +
::e. install URI
 +
 
 +
::f. install HTML::Tagset
 +
 
 +
::g. install HTML::Parser
 +
 
 +
::h. i /libnet/
 +
 
 +
::i. install (full name of latest version of libnet)
 +
 
 +
::j. install Locale::Country
 +
 
 +
::k. install Net::Whois::Raw
 +
 
 +
::l. install libwww
 +
 
 +
::m. install Bundle::LWP
 +
 
 +
::n. install Business::CreditCard
 +
 
 +
::o. i /MailTools/
 +
 
 +
::p. install (full name of latest version of mailtools)
 +
 
 +
::q. i /TimeDate/
 +
 
 +
::r. Install (full name of latest version of TimeDate)
 +
 
 +
::s. install DateManip
 +
 
 +
::t. install File::CounterFile
 +
 
 +
::u. install FreezeThaw
 +
 
 +
::v. install String::Approx
 +
 
 +
::w. install Text::Template
 +
 
 +
::x. install DBI
 +
 
 +
::y. install DBD::Pg
 +
 
 +
::z. install DBIx::DBSchema
 +
 
 +
::aa. install Net::SSH
 +
 
 +
::bb. install String::ShellQuote
 +
 
 +
::cc. i /IVAN/Net/
 +
 
 +
::dd. install (full name of latest version of NET-SCP)
 +
 
 +
::ee. install HTML::Mason (apache src is /usr/ports/www/apache22)
 +
 
 +
::ff. install Tie::IxHash
 +
 
 +
::gg. install Time::Duration
 +
 
 +
::hh. install HTML::Widgets::SelectLayers
 +
 
 +
::ii. install Storable
 +
 
 +
::jj. install Cache::Cache
 +
 
 +
::kk. install NetAddr::IP
 +
 
 +
::ll. install Chart::Base
 +
 
 +
::mm. install Crypt::PasswdMD5
 +
 
 +
::nn. install Locale::SubCountry
 +
 
 +
::oo. install JavaScript::RPC
 +
 
 +
::pp. install Frontier::RPC2
 +
 
 +
::qq. i /JWIED/Text/
 +
 
 +
::rr. install (full name of latest version of Text-CSV_X)
 +
 
 +
::ss. install Spreadsheet::WriteExcel
 +
 
 +
::tt. install IO::Stringy
 +
 
 +
::uu. install MIME::Tools
 +
 
 +
::vv. install Apache::Session
 +
 
 +
::ww. install  HTML::TreeBuilder
 +
 
 +
::xx. install HTML::FormatText
 +
 
 +
::yy. install Test::Inline
 +
 
 +
::zz. install Class::ReturnValue
 +
 
 +
::aaa. install DBIx::SearchBuilder
 +
 
 +
::bbb. install Log::Dispatch
 +
 
 +
::ccc. install Locale::Maketext::Lexicon
 +
 
 +
::ddd. install Locale::Maketext::Fuzzy
 +
 
 +
::eee. install Text::Wrapper
 +
 
 +
::fff. install Time::ParseDate
 +
 
 +
::ggg. install Term::ReadKey
 +
 
 +
::hhh. install Text::Autoformat
 +
 
 +
::iii. install Text::Quoted
 +
 
 +
::jjj. install Regexp::Common
 +
 
 +
::kkk. install HTML::Scrubber
 +
 
 +
::lll. install Tree::Simple
 +
 
 +
::mmm. install JSON
 +
 
 +
::nnn. install GD
 +
 
 +
::ooo. install DateTime::Format::Strptime
 +
 
 +
::ppp. install IPC::Run3
 +
 
 +
::qqq. install Color::Scheme
 +
 
 +
::rrr. install Data::Table
 +
 
 +
::sss. install Lingua::EN::NameParse
 +
 
 +
::ttt. install Lingua::EN::Inflect
 +
 
 +
::uuu. install Apache::DBI
 +
 
 +
::vvv. install HTTP::BrowserDetect
 +
 
 +
::www. “quit”
 +
 
 +
 
 +
 
 +
 
 +
'''Setting up a FreeSide server.'''
 +
 
 +
 
 +
:1. Get Freeside ready to install  -  Download the latest freeside tarball to your ftp server
 +
 
 +
::a. “cd /home/ youruserfromstep2a /programs“
 +
 
 +
::b. “ftp yourftpserver“ (log in)
 +
 
 +
::c. “cd filelocation “
 +
 
 +
::d. “bin”
 +
 
 +
::e. “get free<tab>”
 +
 
 +
::f. “get Makefile”
 +
 
 +
::g. “quit”
 +
 
 +
::h. “tar –xvzf free<tab>“
 +
 
 +
::i. “cp Makefile ./freeside/Makefile”
 +
 
 +
::j. “cd free<tab>“
 +
 
 +
:2. adduser freeside (start with “adduser” and answer questions, pwd yourpasswdhere)
 +
 
 +
:3. “mkdir /usr/local/www/apache22/data/freeside”
 +
 
 +
:4. “chown freeside:www /usr/local/www/apache22/data/freeside”
 +
 
 +
:5. Allow the freeside user full access to the freeside database
 +
 
 +
::a. su pgsql
 +
 
 +
::b. createuser –P freeside
 +
 
 +
::c. set password (yourpasswdhere)
 +
 
 +
::d. not a superuser
 +
 
 +
::e. yes to create database
 +
 
 +
::f. no to create role
 +
 
 +
:6. Add the freeside database
 +
 
 +
::a. su freeside
 +
 
 +
::b. createdb –E sql_ascii freeside
 +
 
 +
:7. Build and install the Perl modules
 +
 
 +
::a. Exit all the way to root
 +
 
 +
::b. make perl-modules
 +
 
 +
::c. make install-perl-modules
 +
:8. Create config files:  “make create-config”
 +
 
 +
:9. Edit /usr/local/etc/apache22/httpd.conf
 +
 
 +
::a. Change user & group to freeside
 +
 
 +
:10. apachectl restart
 +
 
 +
:11. ps –aux (make sure apache now running as freeside)
 +
:12. “make install-docs”
 +
 
 +
:13. Edit the httpd.conf for freeside
 +
 
 +
::a. Edit /usr/local/etc/apache22/httpd.conf
 +
 
 +
::b. At bottom add “Include etc/apache22/Includes/”
 +
 
 +
 
 +
:14. Create the database tables and initial data
 +
 
 +
::a. su freeside
 +
 
 +
::b. freeside-setup –d your.domain
 +
 
 +
 
 +
 
 +
:15. Create the Freeside system users
 +
 
 +
::a. su freeside
 +
 
 +
::b. freeside-adduser –g 1 fs_queue
 +
 
 +
::c. freeside-adduser –g 1 fs_daily
 +
 
 +
::d. freeside-adduser –g 1 fs_selfservice
 +
 
 +
:16. Correct access_user.pm
 +
 
 +
::a. edit /usr/local/lib/perl5/site_perl/5.8.8/FS/access_user.pm
 +
 
 +
::b. change the call to $htpasswd_file to ‘/usr/local/etc/freeside/htpasswd’ instead of just ‘htpasswd’ (about line 18)
 +
 
 +
::c. change the        system('htpasswd', '-b', @_,  to        system('/usr/local/sbin/htpasswd', '-b', @_, (about line 130)
 +
 
 +
:17. Create one or more Freeside users
 +
 
 +
::a. su freeside
 +
 
 +
::b. freeside-adduser –g 1 yournewuser
 +
 
 +
::c. htpasswd /usr/local/etc/freeside/htpasswd yournewuser
 +
 
 +
 
 +
:18. Reboot
 +
 
 +
:19. Get the correct httpd.conf with all the RT info
 +
 
 +
::a. Edit the /usr/local/etc/apache22/httpd.conf file
 +
 
 +
::b. Add the following near the end
 +
 
 +
 
 +
:::<Directory /usr/local/www/apache22/data/freeside>
 +
 
 +
:::<Files ~ "\.(cgi|html)">
 +
 
 +
:::AddHandler perl-script .cgi .html
 +
 
 +
:::PerlHandler HTML::Mason
 +
 
 +
:::</Files>
 +
 
 +
:::AuthName freeside
 +
 
 +
:::AuthType Basic
 +
 
 +
:::AuthUserFile /usr/local/etc/freeside/htpasswd
 +
 
 +
:::Require valid-user
 +
 
 +
:::</Directory>
 +
 
 +
:::<Perl>
 +
 
 +
:::require "/usr/local/etc/freeside/handler.pl";
 +
 
 +
:::</Perl>
 +
 
 +
:::<Directory /usr/local/www/apache22/data/freeside/rt/NoAuth>
 +
 
 +
:::<Limit GET POST>
 +
 
 +
:::allow from all
 +
 
 +
:::Satisfy Any
 +
 
 +
:::SetHandler perl-script
 +
 
 +
:::PerlHandler HTML::Mason
 +
 
 +
:::</Limit>
 +
 
 +
:::</Directory>
 +
 
 +
 
 +
:::<Directory /usr/local/www/apache22/data/freeside/rt/REST/1.0/NoAuth>
 +
 
 +
:::<Limit GET POST>
 +
 
 +
:::allow from all
 +
 
 +
:::Satisfy any
 +
 
 +
:::SetHandler perl-script
 +
 
 +
:::PerlHandler HTML::Mason
 +
 
 +
:::</Limit>
 +
 
 +
:::</Directory>
 +
 
 +
 
 +
:::<DirectoryMatch "^%/usr/local/www/apache22/data/freeside/rt/.*NoAuth/images">
 +
 
 +
:::SetHandler None
 +
 
 +
:::</DirectoryMatch>
 +
 
 +
 
 +
:::<Directory /usr/local/www/apache22/data/freeside/rt/Ticket/Attachment>
 +
 
 +
:::SetHandler perl-script
 +
 
 +
:::PerlHandler HTML::Mason
 +
 
 +
:::</Directory>
 +
 
 +
 
 +
:::<Directory /usr/local/www/apache22/data/freeside/rt/Search>
 +
 
 +
:::SetHandler perl-script
 +
 
 +
:::PerlHandler HTML::Mason
 +
 
 +
:::</Directory>
 +
 
 +
 
 +
 
 +
::c. Immediately after  the LoadModules, add
 +
 
 +
 
 +
:::PerlModule HTML::Mason
 +
 
 +
 
 +
 
 +
:20. adduser rt (password yourpasswordforrt)
 +
 
 +
:21. cd /home/ youruserfromstep2a /programs/freeside
 +
 
 +
:22. Install & setup RT
 +
 
 +
::a. Make configure-rt
 +
 
 +
::b. Make create-rt
 +
 
 +
::c. Make install-rt
 +
 
 +
:23. Set freeside to run on startup
 +
 
 +
::a. su root
 +
 
 +
::b. make install-init
 +
 
 +
:24. Reboot
 +
 
 +
:25. Log into Freeside
 +
 
 +
:26. Go to Ticketing main
 +
 
 +
:27. Go back to billing main
 +
 
 +
:28. Add employee root
 +
 
 +
:29. reboot
 +
 
 +
:30. log back into freeside as root
 +
 
 +
:31. Go to ticketing main, Configuration, Global, User Rights, Give your uid superuser rights
 +
 
 +
:32. Go back to billing main and disable the root user

Revision as of 09:39, 10 April 2007

Setting up a FreeBSD server for Freeside


1. Install FreeBSD. - Do the complete install from CD.
a. Insert Freebsd CD & boot to CD
b. Select “Custom”
c. Select “Partition”
d. Use “D” to Delete any existing partitions
e. Use “C” to Create slices (this is just the drive, use one slice)
f. Use “Q” to save & exit
g. Select “BootMgr”
h. Select “Label”
i. Use “C” to create partitions
j. Setup swap partition first (2 x RAM) – use “m” at end of number to denote mb
k. Select “swap” as partition type
l. Setup other partitions – mount point for OS is “/”
m. Use “Q” to save & finish
n. Select “Distributions”
o. Select “All”
p. Select “Yes”
q. Select “Exit”
r. Select “Media”
s. Select “CD/DVD”
t. Select “Commit”
u. Select “Yes”
v. Select “No”
w. Select “Exit”
x. Select “X”
y. Select “Yes” & remove CD
2. Configure the server
a. adduser “adduser” (set up a user for use later so you don’t have to log into root everytime)
b. set root password “passwd”
c. Edit the rc.conf in etc
i. hostname=”boxname.your.domain”
ii. ifconfig_fxp0=”your.ip.here netmask your.subnet.here”
iii. defaultrouter=”your.gateway.ip.here”
iv. inetd_enable=”YES”
v. sshd_enable=”YES”
vi. keyrate=”fast”
vii. update_motd=”NO”
viii. kern_securelevel_enable=”NO”
ix. usbd_enable=”YES”
x. syslogd_flags=”-s”
xi. sendmail_enable=”NONE”
xii. apache22_enable=”YES”
xiii. postgresql_enable=”YES”


d. Enable root ssh logon
i. Edit /etc/ssh/sshd_config to allow root login by changing to yes and unremarking line
e. “cd /etc”
f. “vi resolv.conf”
i. domain your.domain
ii. nameserver your.dns.ip.here


g. reboot
h. portsnap fetch
i. portsnap extract
3. Perl is already installed with Freebsd, use existing install (Satisfies Freeside install step 1.) However, make sure you're running Perl v5.8.8 'perl -v' otherwise you'll have some syntax errors later on.
4. Install Apache
a. “cd /usr/ports/www/apache22”
b. “make && make install” (use defaults for any gui)
c. “vi usr/local/etc/apache22/httpd.conf”
i. Listen IP:Port
ii. ServerAdmin youremail@yourdomain.com
iii. ServerName your.servername:80
iv. Reboot
5. Step two of Freeside install instructions almost completed, set up ssl later.
6. Install the cpan bundle & Apache bundle
a. “perl –MCPAN –e shell; “
b. type “no“
c. “install Bundle::CPAN“ (watch error messages at end has taken as many as 7 times to get full load)
d. “reload cpan“
e. “install Bundle::Apache2”
f. “quit”
7. Install mod_perl – first download the latest mod_perl to one of your ftp servers
a. “mkdir /home/youruserfromstep2a/programs”
b. “cd /home/ youruserfromstep2a /programs”
c. “ftp yourftpserver“
d. “cd filelocation “
e. “bin“
f. “get mod_perl-2.0-current.tar.gz”
g. “quit“
h. “tar –xvzf mod<tab>“
i. “cd mod_perl-2.0.3“
j. “perl Makefile.PL APACHE_SRC=/usr/ports/www/apache22\

EVERYTHING=1“ (apxs source is /usr/local/sbin/apxs)

k. “make && make install“
l. “/usr/local/sbin/apxs –q LIBEXECDIR“ (should be /usr/local/libexec/apache22, so line would be libexec/apache22/mod_perl.so)
m. add to httpd.conf – LoadModule perl_module results of above/mod_perl.so (at bottom of LoadModule section)
n. “apachectl restart“
8. Install OpenSSH (use defaults on GUI)
a. “cd /usr/ports/security/openssh“
b. “make && make install && reboot“
9. Install rsync: (use defaults on GUI)
a. “cd /usr/ports/net/rsync“
b. “make && make install && reboot“
10. Install Postgresql (use defaults on GUI)
a. “cd /usr/ports/databases/postgresql81-server“
b. “make && make install“
c. Initialize postgresql -- “/usr/local/etc/rc.d/postgresql initdb” (you should see it build the database files needed here, if it doesn’t, then the postgresql install was bad and you need to restart the build process)
d. Configure for OID
i. “vi /usr/local/pgsql/data/postgresql.conf“
ii. enable oid by changing to yes and unremarking line
e. reboot


11. Install teTex
a. “cd /usr/ports/print/teTeX”
b. “make && make install”
12. Install the required perl modules (At this point I recommend two interfaces into the box. I usually use the terminal and an SSH session. If a module errors out, go to a different screen and force the install before proceeding to the next item. I’ve found the order these modules load seems to matter. You must cd to /root/.cpan/build and find the package directory and cd into it to run the manual make. First run “perl Makefile.PL”, then “make” and finally “make install”)
a. “perl –MCPAN –e shell;”
b. type “no”
c. install MIME::Base64
d. install Digest::MD5
e. install URI
f. install HTML::Tagset
g. install HTML::Parser
h. i /libnet/
i. install (full name of latest version of libnet)
j. install Locale::Country
k. install Net::Whois::Raw
l. install libwww
m. install Bundle::LWP
n. install Business::CreditCard
o. i /MailTools/
p. install (full name of latest version of mailtools)
q. i /TimeDate/
r. Install (full name of latest version of TimeDate)
s. install DateManip
t. install File::CounterFile
u. install FreezeThaw
v. install String::Approx
w. install Text::Template
x. install DBI
y. install DBD::Pg
z. install DBIx::DBSchema
aa. install Net::SSH
bb. install String::ShellQuote
cc. i /IVAN/Net/
dd. install (full name of latest version of NET-SCP)
ee. install HTML::Mason (apache src is /usr/ports/www/apache22)
ff. install Tie::IxHash
gg. install Time::Duration
hh. install HTML::Widgets::SelectLayers
ii. install Storable
jj. install Cache::Cache
kk. install NetAddr::IP
ll. install Chart::Base
mm. install Crypt::PasswdMD5
nn. install Locale::SubCountry
oo. install JavaScript::RPC
pp. install Frontier::RPC2
qq. i /JWIED/Text/
rr. install (full name of latest version of Text-CSV_X)
ss. install Spreadsheet::WriteExcel
tt. install IO::Stringy
uu. install MIME::Tools
vv. install Apache::Session
ww. install HTML::TreeBuilder
xx. install HTML::FormatText
yy. install Test::Inline
zz. install Class::ReturnValue
aaa. install DBIx::SearchBuilder
bbb. install Log::Dispatch
ccc. install Locale::Maketext::Lexicon
ddd. install Locale::Maketext::Fuzzy
eee. install Text::Wrapper
fff. install Time::ParseDate
ggg. install Term::ReadKey
hhh. install Text::Autoformat
iii. install Text::Quoted
jjj. install Regexp::Common
kkk. install HTML::Scrubber
lll. install Tree::Simple
mmm. install JSON
nnn. install GD
ooo. install DateTime::Format::Strptime
ppp. install IPC::Run3
qqq. install Color::Scheme
rrr. install Data::Table
sss. install Lingua::EN::NameParse
ttt. install Lingua::EN::Inflect
uuu. install Apache::DBI
vvv. install HTTP::BrowserDetect
www. “quit”



Setting up a FreeSide server.


1. Get Freeside ready to install - Download the latest freeside tarball to your ftp server
a. “cd /home/ youruserfromstep2a /programs“
b. “ftp yourftpserver“ (log in)
c. “cd filelocation “
d. “bin”
e. “get free<tab>”
f. “get Makefile”
g. “quit”
h. “tar –xvzf free<tab>“
i. “cp Makefile ./freeside/Makefile”
j. “cd free<tab>“
2. adduser freeside (start with “adduser” and answer questions, pwd yourpasswdhere)
3. “mkdir /usr/local/www/apache22/data/freeside”
4. “chown freeside:www /usr/local/www/apache22/data/freeside”
5. Allow the freeside user full access to the freeside database
a. su pgsql
b. createuser –P freeside
c. set password (yourpasswdhere)
d. not a superuser
e. yes to create database
f. no to create role
6. Add the freeside database
a. su freeside
b. createdb –E sql_ascii freeside
7. Build and install the Perl modules
a. Exit all the way to root
b. make perl-modules
c. make install-perl-modules
8. Create config files: “make create-config”
9. Edit /usr/local/etc/apache22/httpd.conf
a. Change user & group to freeside
10. apachectl restart
11. ps –aux (make sure apache now running as freeside)
12. “make install-docs”
13. Edit the httpd.conf for freeside
a. Edit /usr/local/etc/apache22/httpd.conf
b. At bottom add “Include etc/apache22/Includes/”


14. Create the database tables and initial data
a. su freeside
b. freeside-setup –d your.domain


15. Create the Freeside system users
a. su freeside
b. freeside-adduser –g 1 fs_queue
c. freeside-adduser –g 1 fs_daily
d. freeside-adduser –g 1 fs_selfservice
16. Correct access_user.pm
a. edit /usr/local/lib/perl5/site_perl/5.8.8/FS/access_user.pm
b. change the call to $htpasswd_file to ‘/usr/local/etc/freeside/htpasswd’ instead of just ‘htpasswd’ (about line 18)
c. change the system('htpasswd', '-b', @_, to system('/usr/local/sbin/htpasswd', '-b', @_, (about line 130)
17. Create one or more Freeside users
a. su freeside
b. freeside-adduser –g 1 yournewuser
c. htpasswd /usr/local/etc/freeside/htpasswd yournewuser


18. Reboot
19. Get the correct httpd.conf with all the RT info
a. Edit the /usr/local/etc/apache22/httpd.conf file
b. Add the following near the end


<Directory /usr/local/www/apache22/data/freeside>
<Files ~ "\.(cgi|html)">
AddHandler perl-script .cgi .html
PerlHandler HTML::Mason
</Files>
AuthName freeside
AuthType Basic
AuthUserFile /usr/local/etc/freeside/htpasswd
Require valid-user
</Directory>
<Perl>
require "/usr/local/etc/freeside/handler.pl";
</Perl>
<Directory /usr/local/www/apache22/data/freeside/rt/NoAuth>
<Limit GET POST>
allow from all
Satisfy Any
SetHandler perl-script
PerlHandler HTML::Mason
</Limit>
</Directory>


<Directory /usr/local/www/apache22/data/freeside/rt/REST/1.0/NoAuth>
<Limit GET POST>
allow from all
Satisfy any
SetHandler perl-script
PerlHandler HTML::Mason
</Limit>
</Directory>


<DirectoryMatch "^%/usr/local/www/apache22/data/freeside/rt/.*NoAuth/images">
SetHandler None
</DirectoryMatch>


<Directory /usr/local/www/apache22/data/freeside/rt/Ticket/Attachment>
SetHandler perl-script
PerlHandler HTML::Mason
</Directory>


<Directory /usr/local/www/apache22/data/freeside/rt/Search>
SetHandler perl-script
PerlHandler HTML::Mason
</Directory>


c. Immediately after the LoadModules, add


PerlModule HTML::Mason


20. adduser rt (password yourpasswordforrt)
21. cd /home/ youruserfromstep2a /programs/freeside
22. Install & setup RT
a. Make configure-rt
b. Make create-rt
c. Make install-rt
23. Set freeside to run on startup
a. su root
b. make install-init
24. Reboot
25. Log into Freeside
26. Go to Ticketing main
27. Go back to billing main
28. Add employee root
29. reboot
30. log back into freeside as root
31. Go to ticketing main, Configuration, Global, User Rights, Give your uid superuser rights
32. Go back to billing main and disable the root user