Latest revision as of 16:27, 7 September 2022

Notes

This is the changelog for the 4.3 release.

For a more detailed, raw log of changes, see the git log

OS Support

• Debian 7 (wheezy) support has been dropped. Please upgrade to Debian 8 (jessie) before upgrading to 4.3.
• Debian 9 (stretch) support has been added.
• Debian 10 (buster) support has been added.

Employee security

• Google Authenticator 2FA support for employee logins

UI

• More UI styling and cleanup

Customers

Locations

• Census block coding: Fix map-based census coding for unknown locations (previously used the US Census service site which is now gone, built an internal re-implementation)
• Google maps integration fixes for new API key requirements (also need to put a card on file and enable with Google)

Packages

• In suspension and cancellation popups, show information about which services will be unprovisioned to external systems.
• Option to carry discounts through package changes
• Improve bulk package edit UI
• Release held packages upon unsuspension
• Bulk package cancellation

Payments

• Streamlined amount selection UI for payments
• Use new-style message templates for payment receipts
• Option for flat credit card surcharge in addition to percentage
• Option to surcharge for back-office payment processing (i.e. for a pay-by-phone "convenience fee")

Discounts

• Discounts on one-time charges

Invoices

• Option to relocate the payment coupon to the top
• Show taxes per section when using invoice sections
• Re-factored invoice substitutions to correct multiple edge cases with summaries, fees, sections, custom templates and custom substitutions.

Attachments

• Optimized attachment upload, allowing larger attachments

Change history

• Included notes, tags and contact changes

Reporting

• Include 2018, 2019, 2020. and 2021+
• 2022 update for FCC 477 reporting
• New customer referral report
• New customer time span report
• New future card charges report
• New event fee report
• Improved customer contact report
• Improved wireless broadband service report
• Search payments by customer location fields
• Search by number of referred customers and their status
• Backdate FCC 477 deployment zones
• Search packages by suspension reasons
• Added revenue difference to package churn report
• Deposit slips

VoIP/Telco

• FreeSWITCH CDRs
• Asterisk v12 CDRs
• Broadsoft R22 CDRs
• Ooma integration
• Acme Packet CDRs
• ANI networks CDRs
• ThinQ CDRs
• TeleAPI CDRs
• Extended Vitelity integration with E911 and LNP (porting)
• Update VoIP Innovations CDR import for new hostname and SSL requirement
• Option to mark CDRs for reprocessing when voiding an invoice

Taxation

• Integration with Compliance Solutions tax rating service as an alternative to SureTax or Avalara.
• Improved Washington state taxation
• Bulk edit tax rates
• Taxation option on pre-discount amounts

Quotations

• Add quotation description
• Show a total first payment possible range for prorated packages
• PDF and residential quotation fixes
• Add option for a default close date

Customer self-service

• Fix self-service contact login
• Directly change contact passwords in backend without an end-customer reset email
• New wordpress plugin, for adding self-service functionality to wordpress sites
• Option to disable changing electronic check information
• Option to disable package changes per agent

Ticketing

• Automatically create a customer contact for new ticketing Requestors
• Access control to disable new activity indicator in header
• Added AutoreplyOrCorrespondence template [https://rt-wiki.bestpractical.com/wiki/AutoreplyOrCorrespondence]
• Added ticket action Quiet Resolve
• Added ability to attach a file to Quick Ticket Creation
• Request Tracker updated from 4.2.13 to 4.2.16 4.2.14
  • 4.2.14 Release Notes
  • 4.2.15 Release Notes notyet
  • 4.2.16 Release Notes notyet

Provisioning exports

• Saisei integration
• Expect-style SSH scripting for interacting with remote systems which cannot run scripts (e.g. Cisco routers)
• HTTP/HTTPS export hooks for Fiber, DSL, cable, phone, circuit, hardware and svc_external services
• Email and RT ticket export hooks for Fiber, DSL and circuit services

Billing events

• New conditions: residential/commercial, number of referred customers, check customer tag (for all event types), contract end date
• Improved discount action: package class selection, once per customer option
• Made HTTP/HTTPS POST and email actions available for all event types
• New actions: add and remove customer tags
• New action: send SMS (via carrier email gateway)

Misc

• Fixed customer import
• Added contact import
• Fixed fees
• Added svc_realestate service for tracking real estate rentals
• API documentation now installed and viewable locally in each installation
• Configuration setting ("dashboard-topnote") to display at the top of the main page