Difference between revisions of "Freeside:1.7:Documentation:RT Installation"
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| − | + | == Introduction == | |
| − | + | These instructions document installation of the integrated internal RT ticketing system. | |
There is also support for running this integration against an external RT installation, but it is not (yet) documented. | There is also support for running this integration against an external RT installation, but it is not (yet) documented. | ||
| + | |||
| + | Documentation contributions are welcome. | ||
== Prerequisites == | == Prerequisites == | ||
| Line 24: | Line 26: | ||
* [http://search.cpan.org/dist/HTML-Scrubber HTML::Scrubber] | * [http://search.cpan.org/dist/HTML-Scrubber HTML::Scrubber] | ||
* [http://search.cpan.org/dist/Tree-Simple Tree::Simple] | * [http://search.cpan.org/dist/Tree-Simple Tree::Simple] | ||
| + | * [http://search.cpan.org/dist/Crypt-SSLeay Crypt::SSLeay] | ||
| + | * [http://search.cpan.org/dist/GDGraph GD::Graph] | ||
| + | * [http://search.cpan.org/dist/UNIVERSAL-Require UNIVERSAL::require] | ||
== Installation == | == Installation == | ||
| Line 29: | Line 34: | ||
* Create a new Unix group called 'rt' | * Create a new Unix group called 'rt' | ||
* Edit the top-level Makefile, set RT_ENABLED to 1 and set the RT_DOMAIN, RT_TIMEZONE, and FREESIDE_URL variables. | * Edit the top-level Makefile, set RT_ENABLED to 1 and set the RT_DOMAIN, RT_TIMEZONE, and FREESIDE_URL variables. | ||
| − | * <pre><nowiki>make configure-rt</nowiki></pre> | + | * <pre><nowiki>$ make configure-rt</nowiki></pre> |
| − | * <pre><nowiki>make create-rt</nowiki></pre> | + | * If your database is not on the local machine you will need to edit /opt/rt3/etc/RT_SiteConfig.pm and set the DatabaseHost value |
| + | * <pre><nowiki># make create-rt</nowiki></pre> | ||
** ''Authentication errors?'' | ** ''Authentication errors?'' | ||
*** ''Edit <code>pg_hba.conf</code>, change "<code>ident sameuser</code>" auth to "<code>trust</code>" for the line starting with "<code>local all all</code>"'' | *** ''Edit <code>pg_hba.conf</code>, change "<code>ident sameuser</code>" auth to "<code>trust</code>" for the line starting with "<code>local all all</code>"'' | ||
| Line 75: | Line 81: | ||
</Directory> | </Directory> | ||
</pre> | </pre> | ||
| + | |||
| + | * Restart Apache (httpd) and log into the Freeside web interface using the username and password you created during the first part of the installation. | ||
* Set the '''ticket_system''' configuration value to <code>RT_Internal</code>. (You may also wish to set '''ticket_system-default_queueid''' once you have RT configured.) | * Set the '''ticket_system''' configuration value to <code>RT_Internal</code>. (You may also wish to set '''ticket_system-default_queueid''' once you have RT configured.) | ||
| Line 80: | Line 88: | ||
* Bootstrap RT's permissions: | * Bootstrap RT's permissions: | ||
**Click on "Ticketing Main" on the Freeside main menu to auto-create an RT login for your username | **Click on "Ticketing Main" on the Freeside main menu to auto-create an RT login for your username | ||
| − | ** | + | **From "Billing Main", go to Configuration | Employees | View/Edit employees and add a temporary "root" user. Note: the user name must be "root" (without the quotes). |
** Log into your Freeside installation as the "root" user you just created, by closing all of your browser windows, or by using <code><nowiki>https://root@yourmachone/freeside/</nowiki></code> syntax if your browser supports it. | ** Log into your Freeside installation as the "root" user you just created, by closing all of your browser windows, or by using <code><nowiki>https://root@yourmachone/freeside/</nowiki></code> syntax if your browser supports it. | ||
** Click on "Ticketing Main" on the Freeside main menu. Click on "Configuration", then "Global", and then "User Rights". Grant the "SuperUser" right to your RT login. | ** Click on "Ticketing Main" on the Freeside main menu. Click on "Configuration", then "Global", and then "User Rights". Grant the "SuperUser" right to your RT login. | ||
Latest revision as of 15:52, 25 July 2009
Introduction
These instructions document installation of the integrated internal RT ticketing system.
There is also support for running this integration against an external RT installation, but it is not (yet) documented.
Documentation contributions are welcome.
Prerequisites
- Apache::Session
- HTML::TreeBuilder
- HTML-Format (CPAN: "install HTML::FormatText")
- Test::Inline
- Class::ReturnValue
- DBIx::SearchBuilder
- Log::Dispatch
- Locale::Maketext::Lexicon
- Locale::Maketext::Fuzzy
- Text::Wrapper
- Time-modules (CPAN: "install Time::ParseDate")
- Term::ReadKey
- Text::Autoformat
- Text::Quoted
- Regexp::Common
- HTML::Scrubber
- Tree::Simple
- Crypt::SSLeay
- GD::Graph
- UNIVERSAL::require
Installation
- Create a new Unix group called 'rt'
- Edit the top-level Makefile, set RT_ENABLED to 1 and set the RT_DOMAIN, RT_TIMEZONE, and FREESIDE_URL variables.
-
$ make configure-rt
- If your database is not on the local machine you will need to edit /opt/rt3/etc/RT_SiteConfig.pm and set the DatabaseHost value
-
# make create-rt
- Authentication errors?
- Edit
pg_hba.conf, change "ident sameuser" auth to "trust" for the line starting with "local all all" - Restart Pg
- Revert the change back and restart Pg after this installation step
- Edit
- Authentication errors?
-
make install-rt
- Add the following to your httpd.conf:
#replace /var/www/freeside with your freeside document root <Directory /var/www/freeside/rt/NoAuth> <Limit GET POST> allow from all Satisfy any SetHandler perl-script PerlHandler HTML::Mason </Limit> </Directory> #replace /var/www/freeside with your freeside document root <Directory /var/www/freeside/rt/REST/1.0/NoAuth> <Limit GET POST> allow from all Satisfy any SetHandler perl-script PerlHandler HTML::Mason </Limit> </Directory> #replace /var/www/freeside with your freeside document root <DirectoryMatch "^%/var/www/freeside/rt/.*NoAuth/images"> SetHandler None </DirectoryMatch> #replace /var/www/freeside with your freeside document root <Directory /var/www/freeside/rt/Ticket/Attachment> SetHandler perl-script PerlHandler HTML::Mason </Directory> #replace /var/www/freeside with your freeside document root <Directory /var/www/freeside/rt/Search> SetHandler perl-script PerlHandler HTML::Mason </Directory>
- Restart Apache (httpd) and log into the Freeside web interface using the username and password you created during the first part of the installation.
- Set the ticket_system configuration value to
RT_Internal. (You may also wish to set ticket_system-default_queueid once you have RT configured.)
- Bootstrap RT's permissions:
- Click on "Ticketing Main" on the Freeside main menu to auto-create an RT login for your username
- From "Billing Main", go to Configuration | Employees | View/Edit employees and add a temporary "root" user. Note: the user name must be "root" (without the quotes).
- Log into your Freeside installation as the "root" user you just created, by closing all of your browser windows, or by using
https://root@yourmachone/freeside/syntax if your browser supports it. - Click on "Ticketing Main" on the Freeside main menu. Click on "Configuration", then "Global", and then "User Rights". Grant the "SuperUser" right to your RT login.
- Disable the temporary "root" user.
- Follow the regular RT documentation to configure RT, setup the mailgate, etc.
