Difference between revisions of "Hosted Services Platform"

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m (→‎Asterisk Integration)
 
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= Phase one: hosted VoIP =
 
= Phase one: hosted VoIP =
 +
 +
== Introduction ==
 +
 +
No PTSN connectivity in phase one (only subscribers calling into the system); deferred to phase two.
 +
 +
(Note: still assign real DIDs to customers as their numbers, so they will be able to easily purchase PTSN connectivity as an add-on later)
 +
 +
Service sold by default in pairs (single numbers available also).
  
 
== Asterisk Integration ==
 
== Asterisk Integration ==
  
 
* Using [http://www.voicerd.com/ VoiceRD]
 
* Using [http://www.voicerd.com/ VoiceRD]
−
* Real-time CDR integration
+
** our contact: Ryan Trantvein <removed email>
−
* Integrate prepaid hook (Perl or XML-RPC) for "minutes left on prepaid card"
+
** add'l contact: Eron Howard <removed email>
−
* Provisioning/deprovisioning integration (ARA, LDAP, something else?)
+
 
 +
* Provisioning/deprovisioning integration
 +
** modify LDAP database
 +
** LDAP info received
 +
** perl examples forthcoming
 +
 
 
* Feature control integration
 
* Feature control integration
−
  * Call forwarding w/ or w/o simul-ring
+
** Call forwarding w/ or w/o simul-ring
−
  * Voicemail
+
** Voicemail
 +
** same as above, LDAP database, info received
 +
** perl examples forthcoming
  
 
== End-customer frontend ==
 
== End-customer frontend ==
Line 20: Line 35:
 
=== Features to add ===
 
=== Features to add ===
  
−
(could use some expansion and categorization, certainly not yet complete):
+
==== Basic features ====
  
−
* View recent calls and call history
+
* VoIP "follow-me" information
−
* View minutes remaining
+
** ability to add/modify/delete devices and choose from those which phone(s)/device(s) to ring
 +
** some basic scheduling ability as well?
 +
** VoiceRD to provide simple API info
 
* Voicemail view/listen/delete/etc.
 
* Voicemail view/listen/delete/etc.
−
* Call forwarding (+simul-ring) configuration
+
* internal directory + ability to opt-out of listing
 
* Order new lines and cancel existing ones.
 
* Order new lines and cancel existing ones.
−
* Edit 911 address associated with each line
+
 
 +
==== Add'l features ====
 +
 
 +
* conference setup & control
 +
* (some add'l "low-hanging fruit" features to be added)
  
 
=== Existing features to be used in new interface ===
 
=== Existing features to be used in new interface ===
Line 33: Line 54:
 
* View past and currently open invoices
 
* View past and currently open invoices
 
* Make payments, change payment information
 
* Make payments, change payment information
−
* Order new packages and cancel existing ones
+
* Order new packages and cancel existing ones (order new lines/cancel existing ones)
  
 
== Reseller back-end ==
 
== Reseller back-end ==
Line 47: Line 68:
 
* Add configuration options and ACLs to disable/hide unnecessary any features to simplify the interface.
 
* Add configuration options and ACLs to disable/hide unnecessary any features to simplify the interface.
 
* Agent-virtualize any remaining configuration or tables necessary for fully-virtualized VoIP (CDRs, others?)
 
* Agent-virtualize any remaining configuration or tables necessary for fully-virtualized VoIP (CDRs, others?)
 +
 +
== Deployment ==
 +
 +
* Amazon "compute cloud" - Xen hosting
 +
* will setup OpenSUSE instance for VoiceRD
 +
** will change to SLES if any time-consuming problems turn up with OpenSUSE
 +
* will setup Debian instance for Freeside
 +
* install now and use as "testing" dev platform since the cost is low
 +
 +
= Phase two: PTSN connectivity, additional features =
 +
 +
== Asterisk integration ==
 +
 +
* Real-time CDR integration
 +
** MySQL (InnoDB or MyISAM?)
 +
*** According to [[http://www.voicerd.org/index.php/Open_Source_Installation_Guide#Setting_up_the_mysql_for_CDR VoiceRD installation guide]], uses default MyISAM tables.
 +
*** Note with VoiceRD that we want InnoDB for our install
 +
** format: standard asterisk CDRs (excellent!)
 +
 +
* Integrate prepaid hook (Perl or XML-RPC) for "minutes left on prepaid card"
 +
** will need to be written on VoiceRD's side
 +
** we will provide XML-RPC & Perl API
 +
** Pravin will go over with VoiceRD exactly how the IVR "flow" should function
 +
 +
== End-customer frontend ==
 +
 +
=== Features to add ===
 +
 +
(could use some expansion and categorization, certainly not yet complete):
 +
 +
* View recent calls and call history
 +
* View minutes remaining
 +
* Call forwarding (+simul-ring) configuration
 +
* Edit 911 address associated with each line

Latest revision as of 17:09, 18 May 2009

Phase one: hosted VoIP

Introduction

No PTSN connectivity in phase one (only subscribers calling into the system); deferred to phase two.

(Note: still assign real DIDs to customers as their numbers, so they will be able to easily purchase PTSN connectivity as an add-on later)

Service sold by default in pairs (single numbers available also).

Asterisk Integration

  • Using VoiceRD
    • our contact: Ryan Trantvein <removed email>
    • add'l contact: Eron Howard <removed email>
  • Provisioning/deprovisioning integration
    • modify LDAP database
    • LDAP info received
    • perl examples forthcoming
  • Feature control integration
    • Call forwarding w/ or w/o simul-ring
    • Voicemail
    • same as above, LDAP database, info received
    • perl examples forthcoming

End-customer frontend

Introduction

  • Based on existing Freeside self-service, with a simplified, clean VoIP-only interface and expanded VoIP functionality.
  • Probably PHP with XML-RPC access to Freeside functionality.

Features to add

Basic features

  • VoIP "follow-me" information
    • ability to add/modify/delete devices and choose from those which phone(s)/device(s) to ring
    • some basic scheduling ability as well?
    • VoiceRD to provide simple API info
  • Voicemail view/listen/delete/etc.
  • internal directory + ability to opt-out of listing
  • Order new lines and cancel existing ones.

Add'l features

  • conference setup & control
  • (some add'l "low-hanging fruit" features to be added)

Existing features to be used in new interface

  • View past and currently open invoices
  • Make payments, change payment information
  • Order new packages and cancel existing ones (order new lines/cancel existing ones)

Reseller back-end

Introduction

  • Based on existing Freeside backoffice interface configured to disable unnecessary features and present a simplified, clean VoIP-only interface and expanded VoIP functionality.
  • Using existing Freeside backoffice Perl/HTML::Mason

Features to add

  • Same VoIP feature controls as end-user interface.
  • Add configuration options and ACLs to disable/hide unnecessary any features to simplify the interface.
  • Agent-virtualize any remaining configuration or tables necessary for fully-virtualized VoIP (CDRs, others?)

Deployment

  • Amazon "compute cloud" - Xen hosting
  • will setup OpenSUSE instance for VoiceRD
    • will change to SLES if any time-consuming problems turn up with OpenSUSE
  • will setup Debian instance for Freeside
  • install now and use as "testing" dev platform since the cost is low

Phase two: PTSN connectivity, additional features

Asterisk integration

  • Real-time CDR integration
    • MySQL (InnoDB or MyISAM?)
    • format: standard asterisk CDRs (excellent!)
  • Integrate prepaid hook (Perl or XML-RPC) for "minutes left on prepaid card"
    • will need to be written on VoiceRD's side
    • we will provide XML-RPC & Perl API
    • Pravin will go over with VoiceRD exactly how the IVR "flow" should function

End-customer frontend

Features to add

(could use some expansion and categorization, certainly not yet complete):

  • View recent calls and call history
  • View minutes remaining
  • Call forwarding (+simul-ring) configuration
  • Edit 911 address associated with each line
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