From: Ivan Kohler Date: Wed, 20 May 2020 19:42:08 +0000 (-0700) Subject: Merge branch 'master' of git.freeside.biz:/home/git/www X-Git-Url: http://git.freeside.biz/gitweb/?p=www.git;a=commitdiff_plain;h=aadc18e64b2bb85d946fdf906e2c4de6a3c888c0 Merge branch 'master' of git.freeside.biz:/home/git/www --- aadc18e64b2bb85d946fdf906e2c4de6a3c888c0 diff --cc services.html index 27487f0,27487f0..82a914e --- a/services.html +++ b/services.html @@@ -95,7 -95,7 +95,7 @@@ -- ++ ++ @@@ -115,42 -115,42 +117,50 @@@ ++ -- -- ++ ++ -- -- -- -- -- -- ++ ++ ++ ++ ++ ++ ++ ++ -- -- ++ ++ ++ -- -- ++ ++ -- -- ++ ++ ++ -- -- ++ ++ ++ -- -- ++ ++ ++ -- -- ++ ++ ++ -- -- ++ ++ ++ ++ ++ -- -- ++ ++ ++ -- -- ++ ++ ++ -- -- ++ ++ ++ -- -- ++ ++

Support Contracts

Support Contracts for on-premise implementations
@@@ -105,8 -105,8 +105,10 @@@
Gold Platinum Diamond
Most popular support level Large customizationsExtensive customizationsDedicated developerExtensive customizationsDedicated developer
Monthly cost$195$395$800$1600$3200$6400$1200$2450$4900$9900
Upgrades (OS, database and Freeside)✔✔ ✔ ✔✔✔
CardFortress offsite credit card storage
(for PCI compliance)		optionaloptional optional optionaloptionaloptional
✔✔ ✔ ✔✔✔
Phone and IM support
(9am-8pm Eastern / 6am-5pm Pacific)		✔✔ ✔ ✔✔✔
Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)✔✔ ✔ ✔✔✔
24/7 emergency support✔✔ ✔ ✔✔✔
Private mailing list for large providers✔✔ ✔ ✔✔✔
Customization hours per month
(with "rollover" for unused time)		10 hours26 hours60 hours128 hours
✖ ✔✔✔✔✔
Lead role in defining product roadmap ✖ ✖✔✔✔✔
Dedicated senior developer ✖ ✖✖✔✖✔
20% 30%40%50%40%50%
diff --cc wispa-billing-vendors.html index 6e02816,2502d00..21ae23d --- a/wispa-billing-vendors.html +++ b/wispa-billing-vendors.html @@@ -77,9 -80,10 +77,11 @@@ Freeside Internet Services, Inc.
✖ ✖ ✖ + ✖ ✔ ✔ + ✖ + ✖ ✔ @@@ -91,8 -95,9 +93,10 @@@ ✖ ✖ ✖ + ✖ new/preliminary + ✔ + ✖ ✖ @@@ -183,10 -195,11 +194,12 @@@ ? c. $600 $1750 + ? $368 $3920 + $1500 $4375 + ? $3150 @@@ -240,10 -255,10 +254,11 @@@ Small Large Small + Small? New product Large - Large + New product + New product New product Medium? @@@ -267,8 -283,7 +282,8 @@@ Billing software Billing software Billing and geologic software - Billing software + MDU ISP (VideoDirect) + Fiber consulting Domain names, mobile phone service (OpenSRS, Ting, Tucows) WISP (Bertram wireless) Billing software @@@ -319,7 -339,7 +339,7 @@@
- Last updated Apr 26th, 2018 | Revision history -Last updated May 8th, 2019 | Revision history ++Last updated May 20th, 2020 | Revision history