# Copyright (c) 2004 Ivan Kohler <ivan-rt@420.am>
+# Copyright (c) 2008 Freeside Internet Services, Inc.
#
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
package HTML::Mason::Commands;
use strict;
+no warnings qw(redefine);
=head2 ProcessTicketCustomers
my %args = (
TicketObj => undef,
ARGSRef => undef,
+ Debug => 0,
@_
);
my @results = ();
my $Ticket = $args{'TicketObj'};
my $ARGSRef = $args{'ARGSRef'};
+ my $Debug = $args{'Debug'};
+ my $me = 'ProcessTicketCustomers';
### false laziness w/RT::Interface::Web::ProcessTicketLinks
# Delete links that are gone gone gone.
}
###
- my @delete_custnums =
- map { /^Ticket-AddCustomer-(\d+)$/; $1 }
- grep { /^Ticket-AddCustomer-(\d+)$/ && $ARGSRef->{$_} }
- keys %$ARGSRef;
+ ###
+ #find new services
+ ###
+
+ my @svcnums = map { /^Ticket-AddService-(\d+)$/; $1 }
+ grep { /^Ticket-AddService-(\d+)$/ && $ARGSRef->{$_} }
+ keys %$ARGSRef;
+
+ my @custnums;
+ foreach my $svcnum (@svcnums) {
+ my @link = ( 'Type' => 'MemberOf',
+ 'Target' => "freeside://freeside/cust_svc/$svcnum",
+ );
+
+ my( $val, $msg ) = $Ticket->AddLink(@link);
+ push @results, $msg;
+ next if !$val;
+
+ }
+
+ ###
+ #find new customers
+ ###
+
+ push @custnums, map { /^Ticket-AddCustomer-(\d+)$/; $1 }
+ grep { /^Ticket-AddCustomer-(\d+)$/ && $ARGSRef->{$_} }
+ keys %$ARGSRef;
+
+ #my @delete_custnums =
+ # map { /^Ticket-AddCustomer-(\d+)$/; $1 }
+ # grep { /^Ticket-AddCustomer-(\d+)$/ && $ARGSRef->{$_} }
+ # keys %$ARGSRef;
+
+ ###
+ #figure out if we're going to auto-link requestors, and find them if so
+ ###
+
+ my $num_cur_cust = $Ticket->Customers->Count;
+ my $num_new_cust = scalar(@custnums);
+ warn "$me: $num_cur_cust current customers / $num_new_cust new customers\n"
+ if $Debug;
+
+ #if we're linking the first ticket to one customer
+ my $link_requestors = ( $num_cur_cust == 0 && $num_new_cust == 1 );
+ warn "$me: adding a single customer to a previously customerless".
+ " ticket, so linking customers to requestor too\n"
+ if $Debug && $link_requestors;
+
+ my @Requestors = ();
+ if ( $link_requestors ) {
+
+ #find any requestors without customers
+ @Requestors =
+ grep { ! $_->Customers->Count }
+ @{ $Ticket->Requestors->UserMembersObj->ItemsArrayRef };
+
+ warn "$me: found ". scalar(@Requestors). " requestors without".
+ " customers; linking them\n"
+ if $Debug;
+
+ }
+
+ ###
+ #remove any declared non-customer addresses
+ ###
+
+ my $exclude_regexp = RT->Config->Get('NonCustomerEmailRegexp');
+ @Requestors = grep { not $_->EmailAddress =~ $exclude_regexp } @Requestors
+ if defined $exclude_regexp;
+
+ ###
+ #link ticket (and requestors) to customers
+ ###
+
+ foreach my $custnum ( @custnums ) {
+
+ my @link = ( 'Type' => 'MemberOf',
+ 'Target' => "freeside://freeside/cust_main/$custnum",
+ );
+
+ my( $val, $msg ) = $Ticket->AddLink(@link);
+ push @results, $msg;
+
+ #add customer links to requestors
+ foreach my $Requestor ( @Requestors ) {
+ my( $val, $msg ) = $Requestor->AddLink(@link);
+ push @results, $msg;
+ warn "$me: linking requestor to custnum $custnum: $msg\n"
+ if $Debug > 1;
+
+ ## check if FS contact email exists, if not create it.
+ if ( !qsearchs( {
+ 'table' => 'contact_email',
+ 'hashref' => { 'emailaddress' => $Requestor->{'values'}->{'emailaddress'}, },
+ } ) ) {
+
+ ## get first and last name for contact.
+ my ($fname, $lname) = (
+ split (/\@/, substr($Requestor->{'values'}->{'emailaddress'}, 0, index($Requestor->{'values'}->{'emailaddress'}, ".")))
+ );
+
+ use Lingua::EN::NameParse;
+ my $name = Lingua::EN::NameParse->new();
+
+ my $error = $name->parse($Requestor->{'values'}->{'realname'})
+ unless !$Requestor->{'values'}->{'realname'};
+
+ my %name_comps = $name->components unless !$Requestor->{'values'}->{'realname'} || $error;
+
+ $fname = $name_comps{given_name_1} || $name_comps{initials_1} unless !$name_comps{given_name_1} && !$name_comps{initials_1};
+ $lname = $name_comps{surname_1} unless !$name_comps{surname_1};
- my @custnums = map { /^Ticket-AddCustomer-(\d+)$/; $1 }
- grep { /^Ticket-AddCustomer-(\d+)$/ && $ARGSRef->{$_} }
+ ## create the contact.
+ use FS::contact;
+ my $contact = new FS::contact {
+ 'custnum' => $custnum,
+ 'first' => $fname,
+ 'last' => $lname,
+ 'emailaddress' => $Requestor->{'values'}->{'emailaddress'},
+ 'comment' => 'Auto created from RT requestor',
+ };
+ my $error = $contact->insert;
+ push @results, 'Created Freeside contact for requestor ' . $Requestor->{'values'}->{'emailaddress'}
+ unless $error;
+ }
+ }
+
+ }
+
+ return @results;
+
+}
+
+#false laziness w/above... eventually it should go away in favor of this
+sub ProcessObjectCustomers {
+ my %args = (
+ Object => undef,
+ ARGSRef => undef,
+ @_
+ );
+ my @results = ();
+
+ my $Object = $args{'Object'};
+ my $ARGSRef = $args{'ARGSRef'};
+
+ ### false laziness w/RT::Interface::Web::ProcessTicketLinks
+ # Delete links that are gone gone gone.
+ foreach my $arg ( keys %$ARGSRef ) {
+ if ( $arg =~ /DeleteLink-(.*?)-(DependsOn|MemberOf|RefersTo)-(.*)$/ ) {
+ my $base = $1;
+ my $type = $2;
+ my $target = $3;
+
+ push @results,
+ "Trying to delete: Base: $base Target: $target Type $type";
+ my ( $val, $msg ) = $Object->DeleteLink( Base => $base,
+ Type => $type,
+ Target => $target );
+
+ push @results, $msg;
+
+ }
+
+ }
+ ###
+
+ #my @delete_custnums =
+ # map { /^Object-AddCustomer-(\d+)$/; $1 }
+ # grep { /^Object-AddCustomer-(\d+)$/ && $ARGSRef->{$_} }
+ # keys %$ARGSRef;
+
+ my @custnums = map { /^Object-AddCustomer-(\d+)$/; $1 }
+ grep { /^Object-AddCustomer-(\d+)$/ && $ARGSRef->{$_} }
keys %$ARGSRef;
foreach my $custnum ( @custnums ) {
my( $val, $msg ) =
- $Ticket->AddLink( 'Type' => 'MemberOf',
+ $Object->AddLink( 'Type' => 'MemberOf',
'Target' => "freeside://freeside/cust_main/$custnum",
);
push @results, $msg;
}
+=head2 ProcessTicketBasics ( TicketObj => $Ticket, ARGSRef => \%ARGS );
+
+Updates all core ticket fields except Status, and returns an array of results
+messages.
+
+=cut
+
+sub ProcessTicketBasics {
+
+ my %args = (
+ TicketObj => undef,
+ ARGSRef => undef,
+ @_
+ );
+
+ my $TicketObj = $args{'TicketObj'};
+ my $ARGSRef = $args{'ARGSRef'};
+
+ # {{{ Set basic fields
+ my @attribs = qw(
+ Subject
+ FinalPriority
+ Priority
+ TimeEstimated
+ TimeWorked
+ TimeLeft
+ Type
+ Queue
+ WillResolve
+ );
+
+ # the UI for editing WillResolve through Ticket Basics should allow
+ # setting it to null
+ if ( exists $ARGSRef->{'WillResolve_Date'} ) {
+ my $to_date = delete($ARGSRef->{'WillResolve_Date'});
+ my $DateObj = RT::Date->new($session{'CurrentUser'});
+ if ( $to_date ) {
+ $DateObj->Set(Format => 'unknown', Value => $to_date);
+ if ( $DateObj->Unix > time ) {
+ $ARGSRef->{'WillResolve'} = $DateObj->ISO;
+ } else {
+ warn "Ticket ".$TicketObj->Id.": WillResolve date '$to_date' not accepted.\n";
+ # and then don't set it in ARGSRef
+ }
+ } elsif ( $TicketObj and $TicketObj->WillResolveObj->Unix > 0 ) {
+ $DateObj->Set(Value => 0);
+ $ARGSRef->{'WillResolve'} = $DateObj->ISO;
+ }
+ }
+
+ if ( $ARGSRef->{'Queue'} and ( $ARGSRef->{'Queue'} !~ /^(\d+)$/ ) ) {
+ my $tempqueue = RT::Queue->new($RT::SystemUser);
+ $tempqueue->Load( $ARGSRef->{'Queue'} );
+ if ( $tempqueue->id ) {
+ $ARGSRef->{'Queue'} = $tempqueue->id;
+ }
+ }
+
+ # RT core _will_ allow Set transactions that change these
+ # fields to empty strings, but internally change the values
+ # to zero. This is sloppy and causes some problems.
+ foreach my $field (qw(TimeWorked TimeEstimated TimeLeft)) {
+ if (exists $ARGSRef->{$field}) {
+ $ARGSRef->{$field} =~ s/\s//g;
+ $ARGSRef->{$field} ||= 0;
+ }
+ }
+
+ my @results = UpdateRecordObject(
+ AttributesRef => \@attribs,
+ Object => $TicketObj,
+ ARGSRef => $ARGSRef,
+ );
+
+ # We special case owner changing, so we can use ForceOwnerChange
+ if ( $ARGSRef->{'Owner'} && ( $TicketObj->Owner != $ARGSRef->{'Owner'} ) ) {
+ my ($ChownType);
+ if ( $ARGSRef->{'ForceOwnerChange'} ) {
+ $ChownType = "Force";
+ } else {
+ $ChownType = "Give";
+ }
+
+ my ( $val, $msg ) = $TicketObj->SetOwner( $ARGSRef->{'Owner'}, $ChownType );
+ push( @results, $msg );
+ }
+
+ return (@results);
+}
+
+=head2 ProcessTicketDates (TicketObj => RT::Ticket, ARGSRef => {})
+
+Process updates to the Starts, Started, Told, Resolved, and WillResolve
+fields.
+
+=cut
+
+sub ProcessTicketDates {
+ my %args = (
+ TicketObj => undef,
+ ARGSRef => undef,
+ @_
+ );
+
+ my $Ticket = $args{'TicketObj'};
+ my $ARGSRef = $args{'ARGSRef'};
+
+ my (@results);
+
+ # {{{ Set date fields
+ my @date_fields = qw(
+ Told
+ Resolved
+ Starts
+ Started
+ Due
+ WillResolve
+ );
+
+ #Run through each field in this list. update the value if apropriate
+ foreach my $field (@date_fields) {
+ next unless exists $ARGSRef->{ $field . '_Date' };
+ next if $ARGSRef->{ $field . '_Date' } eq '';
+
+ my ( $code, $msg );
+
+ my $DateObj = RT::Date->new( $session{'CurrentUser'} );
+ $DateObj->Set(
+ Format => 'unknown',
+ Value => $ARGSRef->{ $field . '_Date' }
+ );
+
+ if ( $field eq 'WillResolve'
+ and $DateObj->Unix > 0
+ and $DateObj->Unix <= time ) {
+ push @results, "Can't set WillResolve date in the past.";
+ next;
+ }
+
+ my $obj = $field . "Obj";
+ if ( ( defined $DateObj->Unix )
+ and ( $DateObj->Unix != $Ticket->$obj()->Unix() ) )
+ {
+ my $method = "Set$field";
+ my ( $code, $msg ) = $Ticket->$method( $DateObj->ISO );
+ push @results, "$msg";
+ }
+ }
+
+ # }}}
+ return (@results);
+}
+
+=head2 ProcessTicketStatus (TicketObj => RT::Ticket, ARGSRef => {})
+
+Process updates to the 'Status' field of the ticket. If the new value
+of Status is 'resolved', this will check required custom fields before
+allowing the update.
+
+=cut
+
+sub ProcessTicketStatus {
+ my %args = (
+ TicketObj => undef,
+ ARGSRef => undef,
+ @_
+ );
+
+ my $TicketObj = $args{'TicketObj'};
+ my $ARGSRef = $args{'ARGSRef'};
+ my @results;
+
+ return () if !$ARGSRef->{'Status'};
+
+ if ( lc( $ARGSRef->{'Status'} ) eq 'resolved' ) {
+ foreach my $field ( $TicketObj->MissingRequiredFields ) {
+ push @results, loc('Missing required field: [_1]', $field->Name);
+ }
+ }
+ if ( @results ) {
+ $m->notes('RedirectToBasics' => 1);
+ return @results;
+ }
+
+ return UpdateRecordObject(
+ AttributesRef => [ 'Status' ],
+ Object => $TicketObj,
+ ARGSRef => $ARGSRef,
+ );
+}
+
+sub default_FormatDate { $_[0]->AsString }
+
+sub ProcessColumnMapValue {
+ my $value = shift;
+ my %args = ( Arguments => [],
+ Escape => 1,
+ FormatDate => \&default_FormatDate,
+ @_ );
+
+ if ( ref $value ) {
+ if ( ref $value eq 'RT::Date' ) {
+ return $args{FormatDate}->($value);
+ } elsif ( UNIVERSAL::isa( $value, 'CODE' ) ) {
+ my @tmp = $value->( @{ $args{'Arguments'} } );
+ return ProcessColumnMapValue( ( @tmp > 1 ? \@tmp : $tmp[0] ), %args );
+ } elsif ( UNIVERSAL::isa( $value, 'ARRAY' ) ) {
+ return join '', map ProcessColumnMapValue( $_, %args ), @$value;
+ } elsif ( UNIVERSAL::isa( $value, 'SCALAR' ) ) {
+ return $$value;
+ }
+ }
+
+ return $m->interp->apply_escapes( $value, 'h' ) if $args{'Escape'};
+ return $value;
+}
+
+
1;
projects / freeside.git / blobdiff