},
{
+ 'key' => 'ticket_system-appointment-custom_field',
+ 'section' => 'ticketing',
+ 'description' => 'Custom field from the ticketing system to use as an appointment classification.',
+ 'type' => 'text',
+ },
+
+ {
'key' => 'ticket_system-escalation',
'section' => 'ticketing',
'description' => 'Enable priority escalation of tickets as part of daily batch processing.',