NAME
    RTx::MandatoryCustomFields - RT Extension to require custom fields to be
    set before resolving a ticket

DESCRIPTION
    This RT extension adds a field to custom field definitions, allowing the
    field to be designated as "Required". If this is enabled, tickets with
    no value in that custom field will refuse to resolve. Note that unlike
    the Mandatory Subject extension, the field does not have to be set to
    create the ticket.

    Required fields are enforced in the web interface, not the RT API, so
    they can be bypassed fairly easily by command-line, email, or other
    mechanisms for changing a ticket's status. This extension is for
    encouraging good habits, not for security.

INSTALLATION
     perl Makefile.PL
     make
     make initdb # if you have never installed this extension before
     make install

    If your RT is not in the default path (/opt/rt3), you must set RTHOME
    first.

CONFIGURATION
    Add this line to your RT_SiteConfig.pm:

    Set(@Plugins, ( 'RTx::MandatoryCustomFields' ));

    If you already have a Set(@Plugins ...) line, add
    'RTx::MandatoryCustomFields' to the list of values.

    Then edit your custom field and check the 'Required' box. Any number of
    custom fields may be flagged as required.

    If the user tries to resolve a ticket when one or more required fields
    are empty,

AUTHOR
    Mark Wells <mark@freeside.biz>

    Copyright (C) 2009-2010 Mark Wells
    Copyright (C) 2009-2010 Freeside Internet Services, Inc.

    This program is free software; you can redistribute it and/or modify it
    under the same terms as Perl itself.