X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=FS%2FFS%2FTicketSystem%2FRT_Internal.pm;h=f8105e6402978589f093c05fe8d40add55110269;hb=9ff504a21d361a27997e94e74908ab663a57f207;hp=6fb2c187de835db9f7b75e211add7623d5cb0927;hpb=1437328351c06d1addc673dd1532c8959c77f426;p=freeside.git

diff --git a/FS/FS/TicketSystem/RT_Internal.pm b/FS/FS/TicketSystem/RT_Internal.pm
index 6fb2c187d..f8105e640 100644
--- a/FS/FS/TicketSystem/RT_Internal.pm
+++ b/FS/FS/TicketSystem/RT_Internal.pm
@@ -111,7 +111,7 @@ properly.
 # create an RT::Tickets object for a specified custnum or svcnum
 
 sub _tickets_search {
-  my( $self, $type, $number, $limit, $priority, $status ) = @_;
+  my( $self, $type, $number, $limit, $priority, $status, $queueid ) = @_;
 
   $type =~ /^Customer|Service$/ or die "invalid type: $type";
   $number =~ /^\d+$/ or die "invalid custnum/svcnum: $number";
@@ -159,6 +159,8 @@ sub _tickets_search {
                       join(' OR ', map { "Status = '$_'" } @statuses).
                ' ) ';
 
+  $rtql .= " AND Queue = $queueid " if $queueid;
+
   warn "$me _customer_tickets_search:\n$rtql\n" if $DEBUG;
   $Tickets->FromSQL($rtql);
 
@@ -238,7 +240,8 @@ sub service_tickets  {
 sub _ticket_info {
   # Takes an RT::Ticket; returns a hashref of the ticket's fields, including 
   # custom fields.  Also returns custom and selfservice priority values as 
-  # _custom_priority and _selfservice_priority.
+  # _custom_priority and _selfservice_priority, and the IsUnreplied property
+  # as is_unreplied.
   my $t = shift;
 
   my $custom_priority = 
@@ -263,6 +266,7 @@ sub _ticket_info {
   if ( $ss_priority ) {
     $ticket_info{'_selfservice_priority'} = $ticket_info{"CF.{$ss_priority}"};
   }
+  $ticket_info{'is_unreplied'} = $t->IsUnreplied;
   my $svcnums = [ 
     map { $_->Target =~ /cust_svc\/(\d+)/; $1 } 
         @{ $t->Services->ItemsArrayRef }