<table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
<tr>
- <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
+ <th align="left" valign="top"><a name="support"><h3>Support Contracts for on-premise implementations</h3></th>
</tr>
<tr>
<td align="left" valign="top">
<tr>
<th><!--<B>Services included</B>--></th>
<!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
+<!--
<th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
<th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
+-->
<th STYLE="background-color: #FFEF04"><B>Gold</B></th>
<th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
<th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
<tr>
<th><!--<B>Services included</B>--></th>
+<!--
<th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
<th>Standard support</th>
+-->
<th>Most popular support level</th>
<th>Large customizations</th>
- <th STYLE="background-color: #F0F0F0">Extensive customizations</th>
- <th STYLE="background-color: #F0F0F0">Dedicated developer</th>
+ <th>Extensive customizations</th>
+ <th>Dedicated developer</th>
</tr>
<tr>
<td>Monthly cost</td>
- <td STYLE="background-color: #EEEEEE"><B>$195</B></td>
- <td><B>$395</B></td>
- <td><B>$800</B></td>
- <td><B>$1600</B></td>
- <td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
- <td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
+<!--
+ <td STYLE="background-color: #EEEEEE"><B>$295</B></td>
+ <td><B>$595</B></td>
+-->
+ <td><B>$1200</B></td>
+ <td><B>$2450</B></td>
+ <td><B>$4900</B></td>
+ <td><B>$9900</B></td>
</tr>
<tr>
<td>Upgrades (OS, database and Freeside)</td>
+<!--
<td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
+-->
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
+<!--
<td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
<td><span class="smyes">optional</span></td>
+-->
+ <td><span class="smyes">optional</span></td>
+ <td><span class="smyes">optional</span></td>
<td><span class="smyes">optional</span></td>
<td><span class="smyes">optional</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
</tr>
<!--
<tr>
<td>Email support</td>
+<!--
<td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
+-->
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
+<!--
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
+-->
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)</td>
+<!--
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
+-->
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>24/7 emergency support</td>
+<!--
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
+-->
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>Private mailing list for large providers</td>
+<!--
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
+-->
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>Customization hours per month<br>(with "rollover" for unused time)</td>
+<!--
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
- <td><span class="smyes">2½ hours</span></td>
- <td><span class="smyes">8 hours</span></td>
- <td><span class="smyes">20 hours</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
+ <td><span class="smyes">3 hours</span></td>
+-->
+ <td><span class="smyes">10 hours</span></td>
+ <td><span class="smyes">26 hours</span></td>
+ <td><span class="smyes">60 hours</span></td>
+ <td><span class="smyes">128 hours</span></td>
</tr>
<!-- we still do this for gold+, just trying to make the feature list more
<tr>
<td>Direct access to all developers and staff</td>
+<!--
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
+-->
<td><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
</tr>
<tr>
<td>Lead role in defining product roadmap</td>
+<!--
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
+-->
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
</tr>
<tr>
<td>Dedicated senior developer</td>
+<!--
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
+-->
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="no">✖</span></td>
- <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
</tr>
<!--
<tr>
<td>Discount on additional work<br>(consulting or customizations)</td>
+<!--
<td STYLE="background-color: #EEEEEE"><B>10%</B></td>
<td><B>15%</B></td>
- <td><B>25%</B></td>
+-->
+ <td><B>20%</B></td>
<td><B>30%</B></td>
- <td STYLE="background-color: #F0F0F0"><B>40%</B></td>
- <td STYLE="background-color: #F0F0F0"><B>50%</B></td>
+ <td><B>40%</B></td>
+ <td><B>50%</B></td>
</tr>
</table>