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4 <title>Freeside Services</title>
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14 <th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
15 Ivan Kohler <ivan@freeside.biz> or phone +1 415 462 1624 </span> </th>
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25 <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
28 <td align="left" valign="top">
30 <p>All implementation services include:</p>
32 <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
33 <li>Installation and skinning of the customer signup and self-service portal
34 <li>Integration with your credit card and/or E-check processor
35 <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
36 <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
37 <li>Remote training session
38 <li>Support through bringing the software live and into production
41 <p><b>Basic implementation service</b> - <b class="h6">$2950</b><br>
42 Basic implementation service includes six months of support.
47 <p><b>Basic implementation service (monthly payment option)</b> - <b class="h6">$395/month for 12 months</b><br>
48 Basic implementation service as above, plus a full year of support, for one low monthly fee. No setup cost.
53 <p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
54 Standard implementation service includes a full year of support.
58 <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
59 Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
63 <p>Looking for these implementation services including hardware? See our <a href="products.html">products</a>.</p>
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76 <th align="left" valign="top"><h3>Additional implementation services</h3>
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82 <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
83 This service include complete installation, configuration, and integration
84 of the advanced, open-source FreeRADIUS RADIUS server, as well as
85 migration from your previous RADIUS configuration.</p>
87 <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
88 <b>Legacy data import from any other
89 system</b> - (est.) <b class="h6">$4900</b><br>
90 Service includes writing custom import scripts to migrate your legacy data, refind by
91 test billing runs concurrently with your live billing to ensure trouble-free
92 cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
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104 <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
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112 <th><!--<B>Services included</B>--></th>
113 <th STYLE="background-color: #EDB53B"><B>Bronze</B></th>
114 <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
115 <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
116 <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
117 <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
118 <th STYLE="background-color: #66CC66"><B>Emerald</B></th>
122 <td>Monthly cost</td>
126 <td><B>$1600</B></td>
127 <td><B>$3200</B></td>
128 <td><B>$6400</B></td>
133 <td><span class="yes">✔</span></td>
134 <td><span class="yes">✔</span></td>
135 <td><span class="yes">✔</span></td>
136 <td><span class="yes">✔</span></td>
137 <td><span class="yes">✔</span></td>
138 <td><span class="yes">✔</span></td>
142 <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
143 <td><span class="smyes">optional</span></td>
144 <td><span class="smyes">optional</span></td>
145 <td><span class="smyes">optional</span></td>
146 <td><span class="smyes">optional</span></td>
147 <td><span class="smyes">optional</span></td>
148 <td><span class="smyes">optional</span></td>
152 <td>Email support</td>
153 <td><span class="yes">✔</span></td>
154 <td><span class="yes">✔</span></td>
155 <td><span class="yes">✔</span></td>
156 <td><span class="yes">✔</span></td>
157 <td><span class="yes">✔</span></td>
158 <td><span class="yes">✔</span></td>
162 <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
163 <td><span class="no">✖</span></td>
164 <td><span class="yes">✔</span></td>
165 <td><span class="yes">✔</span></td>
166 <td><span class="yes">✔</span></td>
167 <td><span class="yes">✔</span></td>
168 <td><span class="yes">✔</span></td>
172 <td>24/7 emergency support</td>
173 <td><span class="no">✖</span></td>
174 <td><span class="no">✖</span></td>
175 <td><span class="yes">✔</span></td>
176 <td><span class="yes">✔</span></td>
177 <td><span class="yes">✔</span></td>
178 <td><span class="yes">✔</span></td>
182 <td>Customization hours per month<br>(with "rollover" for unused time)</td>
183 <td><span class="no">✖</span></td>
184 <td><span class="smyes">2½ hours</span></td>
185 <td><span class="smyes">8 hours</span></td>
186 <td><span class="smyes">20 hours</span></td>
187 <td><span class="smyes">48 hours</span></td>
188 <td><span class="smyes">100 hours</span></td>
192 <td>Dedicated project manager</td>
193 <td><span class="no">✖</td>
194 <td><span class="no">✖</td>
195 <td><span class="yes">✔</span></td>
196 <td><span class="yes">✔</span></td>
197 <td><span class="yes">✔</span></td>
198 <td><span class="yes">✔</span></td>
202 <td>Direct access to all developers and staff</td>
203 <td><span class="no">✖</td>
204 <td><span class="no">✖</td>
205 <td><span class="no">✖</td>
206 <td><span class="yes">✔</span></td>
207 <td><span class="yes">✔</span></td>
208 <td><span class="yes">✔</span></td>
212 <td>Lead role in defining product roadmap</td>
213 <td><span class="no">✖</td>
214 <td><span class="no">✖</td>
215 <td><span class="no">✖</td>
216 <td><span class="no">✖</td>
217 <td><span class="yes">✔</span></td>
218 <td><span class="yes">✔</span></td>
224 <td><span class="no">✖</td>
225 <td><span class="no">✖</td>
226 <td><span class="no">✖</td>
227 <td><span class="no">✖</td>
228 <td><span class="no">✖</td>
229 <td><span class="yes">✔</span></td>
234 <td>Discount on additional work<br>(consulting or customizations)</td>
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255 <th align="left" valign="top"><h3>Additional support services</h3>
259 <td align="left" valign="top">
261 <p><b>Support add-on for High Availability / Replication</b> - <b class="h6">$395/month</b><br>
262 This add-on support service supports High Availability
263 configurations. It includes support for streaming replication,
264 hot standby and failover, as well as 24/7 proactive failover
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278 <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
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282 <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
283 Half-day course for your sales and support representatives; time spent
284 as-needed with system administrators and bookkeeper/collections folks.<br>
286 <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
287 Typical training sessions consist of a half-day course for your system
288 administrators, a half-day course for your bookkeeper/collections
289 folks, and a full day course (or two half-day courses) for your sales
290 and support representatives.<br>
292 <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
293 Typical training sessions consist of a day course for your system
294 administrators, a day course for your bookkeeper/collections folks,
295 and two full day courses for your sales and support representatives.
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308 <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
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312 <p>Customizations and extensions to the software can be quoted on an
313 individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.</b></p>
321 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
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