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48 <& /SelfService/Elements/Header, Title => loc('#[_1]: [_2]', $Ticket->id, $Ticket->Subject) &>
50 % $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket );
52 <& /Elements/ListActions, actions => \@results &>
54 <table width="100%" class="ticketsummary" >
56 <td valign="top" width="50%" class="boxcontainer">
57 <&| /Widgets/TitleBox, title => loc('The Basics'),
58 ($LinkBasicsTitle ? (title_href => $title_box_link) : ()),
59 title_class=> 'inverse',
61 <& /Ticket/Elements/ShowBasics, Ticket => $Ticket &>
62 <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket &>
65 <td valign="top" width="50%" class="boxcontainer">
66 <&| /Widgets/TitleBox, title => loc("Dates"),
67 title_class=> 'inverse',
69 <& /Ticket/Elements/ShowDates, Ticket => $Ticket, UpdatedLink => 0 &>
77 <& /Ticket/Elements/ShowHistory,
79 URIFile => "Display.html",
80 ShowHeaders => $ARGS{'ShowHeaders'},
81 DownloadableHeaders => 0,
82 AttachPath => "Attachment",
83 Attachments => $attachments,
84 UpdatePath => "Update.html"
91 my ( $field, @results );
93 $m->callback( ARGSRef => \%ARGS, CallbackName => 'Initial' );
96 #If we get handed two ids, mason will make them an array. bleck.
97 # We want teh first one. Just because there's no other sensible way
99 my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id);
101 my $Ticket = RT::Ticket->new( $session{'CurrentUser'} );
103 if ( defined ($id[0]) && $id[0] eq 'new' ) {
105 # {{{ Create a new ticket
107 my $Queue = RT::Queue->new( $session{'CurrentUser'} );
108 unless ( $Queue->Load( $ARGS{'Queue'} ) ) {
109 $m->comp( 'Error.html', Why => loc('Queue not found') );
113 unless ( $Queue->CurrentUserHasRight('CreateTicket') ) {
114 $m->comp( 'Error.html',
116 loc('You have no permission to create tickets in that queue.') );
121 ( $Ticket, @results ) =
122 CreateTicket( Attachments => delete $session{'Attachments'}, %ARGS );
124 unless ( $Ticket->id ) {
125 $m->comp( 'Error.html', Why => join( "\n", @results ));
130 unless ( $Ticket->Load( $id[0] ) ) {
131 $m->comp( 'Error.html',
132 Why => loc( "Couldn't load ticket '[_1]'", $id ) );
140 $session{'Attachments'}
141 || ( defined $ARGS{'UpdateContent'}
142 && $ARGS{'UpdateContent'} ne ''
143 && $ARGS{'UpdateContent'} ne "-- \n"
144 . $session{'CurrentUser'}->UserObj->Signature )
147 $ARGS{UpdateAttachments} = $session{'Attachments'};
149 push @results, ProcessUpdateMessage(
153 delete $session{'Attachments'};
155 my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS);
156 push (@results, @cfupdates);
160 if ( ( defined $ARGS{'Status'} )
162 and ( $ARGS{'Status'} ne $Ticket->Status ) )
164 ( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} );
165 push @results, "$msg";
171 # This code does automatic redirection if any updates happen.
173 unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) {
174 $m->comp( 'Error.html',
175 Why => loc("No permission to display that ticket") );
176 # XXX: Why abort? then we loose footer //ruz
181 # We've done something, so we need to clear the decks to avoid
182 # resubmission on refresh.
183 # But we need to store Actions somewhere too, so we don't lose them.
184 my $key = Digest::MD5::md5_hex(rand(1024));
185 push @{ $session{"Actions"}->{$key} ||= [] }, @results;
187 RT::Interface::Web::Redirect( RT->Config->Get('WebURL') ."SelfService/Display.html?id=". $Ticket->id."&results=".$key);
190 my $Transactions = $Ticket->Transactions;
193 $m->comp( '/Ticket/Elements/FindAttachments', Ticket => $Ticket );
195 my $LinkBasicsTitle = $Ticket->CurrentUserHasRight('ModifyTicket')
196 || $Ticket->CurrentUserHasRight('ReplyToTicket');
197 my $title_box_link = RT->Config->Get('WebPath')."/SelfService/Update.html?id=".$Ticket->Id;
198 $m->callback(CallbackName => 'BeforeDisplay', Ticket => \$Ticket, ARGSRef => \%ARGS, title_box_link => \$title_box_link);