3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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17 <a href="http://www.wispa.org/ispamerica-2012" target="_blank"><img src="ispamerica.png" border=0 align="left" alt="ISPAmerica"></a>
20 <h4>We're exhibiting!</h4>
21 <h5> ISPAmerica
22 <h5> Booth #302</h5>
23 <h4>Mar 28-30, 2012</h4>
24 <h4>Orlando, Florida</h4>
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45 <h2>Freeside News...</h2></td>
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52 <td width="115" align="right" valign="top"><b>Mar 15 2012:</b></td>
53 <td width="*"><a href="/blog/?p=46">2.3.2 released</a></td>
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56 <td width="115" align="right" valign="top"><b>Feb 1-3 2012:</b></td>
57 <td width="*">Exhibited at Asterisk World / Internet Telephony Expo</td>
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60 <td width="115" align="right" valign="top"><b>Feb 1-2 2012:</b></td>
61 <td width="*">Exhibited at <a href="http://www.afmug.com/">Animal Farm</a></td>
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64 <td width="115" align="right" valign="top"><b>Jan 20 2012:</b></td>
65 <td width="*"><a href="/blog/?p=40">2.3.1 released</a></td>
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68 <td width="115" align="right" valign="top"><b>Oct 24 2011:</b></td>
69 <td width="*"><a href="/blog/?p=36">2.1.3 released</a></td>
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72 <td width="115" align="right" valign="top"><b>Oct 10-12 2011:</b></td>
73 <td width="*">Exhibited at <a href="http://www.wispa.org/?page_id=4766">WISPAPalooza</a></td>
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76 <td width="115" align="right" valign="top"><b>Jul 25 2011:</b></td>
77 <td width="*"><a href="/blog/?p=34">2.3.0 released</a></td>
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80 <td width="115" align="right" valign="top"><b>Apr 17 2011:</b></td>
81 <td width="*"><a href="/blog/?p=33">1.9.5 released</a></td>
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84 <td width="115" align="right" valign="top"><b>Mar 23-25 2011:</b></td>
85 <td width="*">Exhibited at <a href="http://fispawispaspring2011.eventbrite.com/">FISPA/WISPA</a></td>
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88 <td width="115" align="right" valign="top"><b>Mar 22 2011:</b></td>
89 <td width="*"><a href="/blog/?p=32">2.1.2 released</a></td>
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93 <td width="115" align="right" valign="top"><b>Oct 26-28 2010:</b></td>
94 <td width="*">Exhibited at <a href="http://www.astricon.net" target="_blank">Astricon</a></td>
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111 <h4>Freeside offers business solutions:</h4>
112 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
114 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
116 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
118 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
120 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
129 <!-- <img src="imgs/freedom.gif" alt=" "> -->
133 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
134 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
135 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
136 software for their automation needs.<br>
138 For complete, easy deployment and maintenance, Freeside is available on
139 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
142 <b>Freeside's 100% web-based</b> user interface requires no
143 client installation of any kind. Comprehensive customer <b></b>self-care
144 and reseller interfaces empower your customers and resellers, and reduce
145 your staffing costs.<b></b><b></b></p>
148 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
150 <h6>KEY FEATURES</h6>
152 <h4><b></b>BILLING</h4>
154 <ul class="indented">
155 <li> Flexible pricing and rating plans including anniversary billing,
156 pro-rating, usage based billing and more. Plug-in system allows easy
157 addition of new pricing plans. </li>
158 <li> VoIP rating and billing, including DID inventory, rate plans, free
159 minutes, caps, and 800# billing.</li>
160 <li> Real-time credit card and electronic check processing with all major
161 processing gateways. Email, fax, printed and online invoicing.</div> </li>
164 <ul class="indented">
165 <li> Complete, integrated trouble ticketing system included, based on
166 Request Tracker from Best Practical Solutions </li>
167 <li> Auto-responds to customer email, assigns a ticket number and allows
168 your staff to track requests collaboratively </li>
169 <li> Multiple queues, custom fields, templates, ticket associations, templates,
170 customizable workflow, and more. </li>
172 <h4>NETWORK MONITORING</h4>
173 <ul class="indented">
174 <li> Complete, integrated network monitoring system included, based on
175 Torrus from K-Open GmbH</li>
176 <li>SNMP discovery, collection and graphing</li>
177 <li>95th percentile and volume billing</li>
180 <h4>CUSTOMER SERVICE</h4>
181 <ul class="indented">
182 <li>Online signup page with immediate credit card authorization and provisioning.</li>
183 <li>Customer self-care including invoice viewing, one-time and recurring
184 payments, adding and removing services, and password changes. </li>
185 <li>Simple API available to write your own self-service pages or applications.</li>
188 <ul class="indented">
189 <li>Unlimited resellers with branded invoices, individual pricing and
190 payment gateways.</li>
191 <li>Virtualized reseller access allows resellers access to only their
193 <li>Flexible, fine-grained access control<br>
204 <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
208 <h6>Best of Show</h6>
210 <h4>ITExpo East 2009</h4>
211 <h4>ITExpo East 2010</h4>
215 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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232 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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235 <h5>Please support network neutrality</h5>
236 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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