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   4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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  10 <br>
  11 <font STYLE="font-size:175%" COLOR="#D06B07">End of year sale!  15% discount on <a href="products.html" STYLE="font-size:100%">server appliances</a> or <a href="services.html" STYLE="font-size:100%">implementation service</a></font><br>
  12 Ends December 31st<br><br>
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  27             <a href="http://www.tmcnet.com/voip/conference/east-11/" target="_blank"><img src="900.gif" border=0 align="left" alt="ITExpo"></a>
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  30             <h4>We're exhibiting!</h4>
  31             <h6>&nbsp;&nbsp;Internet Telephony Expo</h6>
  32             <h6>&nbsp;&nbsp;Booth #900</h6>
  33             <h4>Feb 2-4, 2011</h4>
  34             <h4>Miami, FL</h4>
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  45           <td height="10">&nbsp;</td>
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  51           <td width="9" height="20">&nbsp;</td>
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  53             <h2>Freeside News...</h2></td>
  54           <td width="9" height="20">&nbsp;</td>
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  57           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
  58           <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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  60                 <td width="115" align="right" valign="top"><b>Oct&nbsp;28&nbsp;2010:</b></td>
  61                 <td width="*">We're <a href="jobs.html">hiring</a>!</td>
  62               </tr>
  63               <tr align="left" valign="top">
  64                 <td width="115" align="right" valign="top"><b>Oct&nbsp;26-28&nbsp;2010:</b></td>
  65                 <td width="*">Exhibited at <a href="http://www.astricon.net" target="_blank">Astricon</a></td>
  66               </tr>
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  68                 <td width="115" align="right" valign="top"><b>Oct&nbsp;5-6&nbsp;2010:</b></td>
  69                 <td width="*">Exhibited at Internet Telephony Expo</td>
  70               </tr>
  71               <tr align="left" valign="top">
  72                 <td width="115" align="right" valign="top"><b>Sep&nbsp;29&nbsp;2010:</b></td>
  73                 <td width="*"><a href="/blog/?p=27">2.1.1 released</a></td>
  74               </tr>
  75               <tr align="left" valign="top">
  76                 <td width="115" align="right" valign="top"><b>Jul&nbsp;14&nbsp;2010:</b></td>
  77                 <td width="*"><a href="/blog/?p=26">1.9.4 released</a></td>
  78               </tr>
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  80                 <td width="115" align="right" valign="top"><b>Jun&nbsp;9-10&nbsp;2010:</b></td>
  81                 <td width="*">Exhibited at B/OSS Conference & Expo</td>
  82               </tr>
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  84                 <td width="115" align="right" valign="top"><b>May&nbsp;25&nbsp;2010:</b></td>
  85                 <td width="*"><a href="/blog/?p=24">2.1.0 released</a></td>
  86               </tr>
  87               <tr align="left" valign="top">
  88                 <td width="115" align="right" valign="top"><b>Apr&nbsp;20&nbsp;2010:</b></td>
  89                 <td width="*"><a href="/blog/?p=19">1.9.3 released</a></td>
  90               </tr>
  91               <tr align="left" valign="top">
  92                 <td width="115" align="right" valign="top"><b>Apr&nbsp;5&nbsp;2010:</b></td>
  93                 <td width="*"><a href="/blog/?p=16">1.9.2 released</a></td>
  94               </tr>
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  96                 <td width="115" align="right" valign="top"><b>Mar&nbsp;12&nbsp;2010:</b></td>
  97                 <td width="*"><a href="/blog/?p=14">1.7.4 released</a></td>
  98               </tr>
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 100                 <td width="115" align="right" valign="top"><b>Jan&nbsp;20-22&nbsp;2010:</b></td>
 101                 <td width="*">Won Best of Show award and exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a>/<a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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 104           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
 105         </tr>
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 107           <td width="9" height="18" align="right" valign="top"><img src="imgs/bk/corners/grey.gif" width="21" height="22"></td>
 108           <td width="*" height="18" bgcolor="#A5A3A3">&nbsp;</td>
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 116           <td width="384" bgcolor="#BEBDBD"><br>
 117             <h4>Freeside offers business solutions:</h4>
 118             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 119               <br>
 120               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 121               <br>
 122               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 123               <br>
 124               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 125               <br>
 126               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 127               <br>
 128               <br>
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 134
 135 <!--      <img src="imgs/freedom.gif" alt=" "> -->
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 140           <td>
 141             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
 142           </td>
 143           <td>
 144             <h4>Awarded</h4>
 145             <h6>Best of Show</h6>
 146             <h6>Open Source</h6>
 147             <h4>ITExpo East 2010</h4>
 148           </td>
 149         </tr>
 150
 151         <tr><td>&nbsp;</td></tr>
 152
 153         <tr>
 154           <td>
 155             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
 156           </td>
 157           <td>
 158             <h4>Awarded</h4>
 159             <h6>Best of Show</h6>
 160             <h6>Open Source</h6>
 161             <h4>ITExpo East 2009</h4>
 162           </td>
 163         </tr>
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 168
 169     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 170       <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
 171       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 172         software for their automation needs.<br>
 173         <br>
 174         For complete, easy deployment and maintenance, Freeside is available on
 175         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 176 <!--
 177         <br>
 178 <b>Freeside's 100% web-based</b> user interface requires no
 179         client installation of any kind. Comprehensive customer <b></b>self-care
 180         and reseller interfaces empower your customers and resellers, and reduce
 181         your staffing costs.<b></b><b></b></p>
 182 -->
 183
 184       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 185
 186       <h6>KEY&nbsp;FEATURES</h6>
 187
 188       <h4><b></b>BILLING</h4>
 189
 190       <ul class="indented">
 191         <li> Flexible pricing and rating plans including anniversary billing,
 192           pro-rating, usage based billing and more.  Plug-in system allows easy
 193           addition of new pricing plans. </li>
 194         <li> VoIP rating and billing, including DID inventory, rate plans, free
 195           minutes, caps, and 800# billing.</li>
 196         <li> Real-time credit card and electronic check processing with all major
 197           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 198       </ul>
 199       <h4>TICKETING</h4>
 200       <ul class="indented">
 201         <li> Complete, integrated trouble ticketing system included, based on
 202           Request Tracker from Best Practical Solutions </li>
 203         <li> Auto-responds to customer email, assigns a ticket number and allows
 204           your staff to track requests collaboratively </li>
 205         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 206           customizable workflow, and more. </li>
 207       </ul>
 208       <h4>CUSTOMER SERVICE</h4>
 209       <ul class="indented">
 210         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 211         <li>Customer self-care including invoice viewing, one-time and recurring
 212           payments, adding and removing services, and password changes. </li>
 213         <li>Simple API available to write your own self-service pages or applications.</li>
 214       </ul>
 215       <h4>RESELLERS</h4>
 216       <ul class="indented">
 217         <li>Unlimited resellers with branded invoices, individual pricing and
 218           payment gateways.</li>
 219         <li>Virtualized reseller access allows resellers access to only their
 220           own customers.</li>
 221         <li>Flexible, fine-grained access control<br>
 222         </li>
 223       </ul>
 224
 225     <br>
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 231             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 232           </td>
 233           <td BGCOLOR="#ffffff">
 234             <h5>Please support network neutrality</h5>
 235             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 236           </td>
 237         </tr>
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