3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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7 Full day <a href="http://www.freeside.biz/mediawiki/index.php/1_Day_Wisp_Training">training class</a> at <a href="http://www.cvent.com/events/wispapalooza-2014/event-summary-8773af34cc4944efba5cfd664bcce724.aspx">WISPAPALOOZA</a>, Monday, Oct 13th, Las Vegas. <a href="https://www.cvent.com/events/wispapalooza-2014/registration-8773af34cc4944efba5cfd664bcce724.aspx">Register now!</a>
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22 <h6>We're exhibiting!</h6>
28 <a href="http://oscon.com/oscon14?cmp=ba-prog-confreg-home-os14_exhibitor_banner_125_125">
29 <img src="http://cdn.oreillystatic.com/en/assets/1/event/115/oscon2014_exhibiting_125x125.gif" width="125" height="125" border="0" alt="OSCON 2014" />
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36 <h4>Bluehost booth</h4>
37 <h4>Jul 21-23, 2014</h4>
38 <h4>Portland, Oregon</h4>
49 <a href="http://www.wispapalooza.net/" target="_blank"><img src="wispapalooza.png" border=0 align="center" alt="WISPAPalooza"></a>
53 <!-- <h4>We're exhibiting!</h4> -->
54 <h5> WISPAPalooza</h5>
56 <h4>Oct 14-16, 2014</h4>
57 <h4>Las Vegas, Nevada</h4>
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80 <h2>Freeside News...</h2></td>
81 <td width="9" height="20"> </td>
84 <td width="9" height="*" bgcolor="#A5A3A3"> </td>
85 <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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88 <td width="115" align="right" valign="top"><nobr><b>Jun 16-18 2014:</b></nobr></td>
89 <td width="*">Exhibited at <a href="http://www.fispalive.com/">FISPA Live</a></td>
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93 <td width="115" align="right" valign="top"><b>May 28 2014:</b></td>
94 <td width="*"><a href="/blog/2014/05/freeside-3-3-released/">3.3 released</a></td>
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98 <td width="115" align="right" valign="top"><b>Apr 2 2014:</b></td>
99 <td width="*"><a href="/blog/2014/04/freeside-2-3-9-released/">2.3.9 released</a></td>
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103 <td width="115" align="right" valign="top"><nobr><b>Mar 25-27 2014:</b></nobr></td>
104 <td width="*">Exhibited at <a href="http://www.wispamerica.net/">WISP America</a></td>
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108 <td width="115" align="right" valign="top"><nobr><b>Mar 16-18 2014:</b></nobr></td>
109 <td width="*">Exhibited at <a href="http://www.comptelplus.org/">CompTel Plus</a></td>
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113 <td width="115" align="right" valign="top"><b>Mar 3 2014:</b></td>
114 <td width="*"><a href="/blog/2014/03/freeside-3.2-released">3.2 released</a></td>
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118 <td width="115" align="right" valign="top"><nobr><b>Feb 19-21 2014:</b></nobr></td>
119 <td width="*">Exhibited at <a href="http://fispalive.com/">FISPA Live</a></td>
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123 <td width="115" align="right" valign="top"><nobr><b>Jan 29-31 2014:</b></nobr></td>
124 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a> / <a href="http://itexpo.tmcnet.com/east/">Internet Telephony Expo</a></td>
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128 <td width="115" align="right" valign="top"><b><nobr>Oct 14-18 2013:</b></nobr></td>
129 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2013/event-summary-95ba2d6f4ba1492f8041f2306f4c7786.aspx">WISPAPALOOZA</a></td>
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133 <td width="115" align="right" valign="top"><b><nobr>Aug 28-29 2013:</b></nobr></td>
134 <td width="*">Exhibited at <a href="http://itexpo.tmcnet.com/">Internet Telephony Expo</a>, awarded Best of Show!</td>
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151 <h4>Freeside offers business solutions:</h4>
152 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
154 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
156 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
158 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
160 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
169 <!-- <img src="imgs/freedom.gif" alt=" "> -->
173 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
174 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
175 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
176 software for their automation needs.<br>
178 For complete, easy deployment and maintenance, Freeside is available on
179 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
182 <b>Freeside's 100% web-based</b> user interface requires no
183 client installation of any kind. Comprehensive customer <b></b>self-care
184 and reseller interfaces empower your customers and resellers, and reduce
185 your staffing costs.<b></b><b></b></p>
188 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
190 <h6>KEY FEATURES</h6>
192 <h4><b></b>BILLING</h4>
194 <ul class="indented">
195 <li> Flexible pricing and rating plans including anniversary billing,
196 pro-rating, usage based billing and more. Plug-in system allows easy
197 addition of new pricing plans. </li>
198 <li> VoIP rating and billing, including DID inventory, rate plans, free
199 minutes, caps, and 800# billing.</li>
200 <li> Real-time credit card and electronic check processing with all major
201 processing gateways. Email, fax, printed and online invoicing.</div> </li>
204 <ul class="indented">
205 <li> Complete, integrated trouble ticketing system included, based on
206 Request Tracker from Best Practical Solutions </li>
207 <li> Auto-responds to customer email, assigns a ticket number and allows
208 your staff to track requests collaboratively </li>
209 <li> Multiple queues, custom fields, templates, ticket associations, templates,
210 customizable workflow, and more. </li>
212 <h4>NETWORK MONITORING</h4>
213 <ul class="indented">
214 <li> Complete, integrated network monitoring system included, based on
215 Torrus from K-Open GmbH</li>
216 <li>SNMP discovery, collection and graphing</li>
217 <li>95th percentile and volume billing</li>
220 <h4>CUSTOMER SERVICE</h4>
221 <ul class="indented">
222 <li>Online signup page with immediate credit card authorization and provisioning.</li>
223 <li>Customer self-care including invoice viewing, one-time and recurring
224 payments, adding and removing services, and password changes. </li>
225 <li>Simple API available to write your own self-service pages or applications.</li>
228 <ul class="indented">
229 <li>Unlimited resellers with branded invoices, individual pricing and
230 payment gateways.</li>
231 <li>Virtualized reseller access allows resellers access to only their
233 <li>Flexible, fine-grained access control<br>
244 <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
247 <h6>Awarded Best of Show</h6>
248 <h4>ITExpo West 2013</h4>
249 <h4>ITExpo East 2010</h4>
250 <h4>ITExpo East 2009</h4>
255 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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273 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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276 <h5>Please support network neutrality</h5>
277 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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